Frequently asked questions
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Frequently Asked Questions 
 
 

Q: Do I have to pay to work with Adecco?

A: As a job seeker, you will never incur any costs by working with Adecco. We perform screening activities and interview you to see if you meet our criteria and the needs of our clients. If you are a match, we will place you in a temporary or permanent position that suits your skills, experience and career goals at no charge to you.

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Q: Does Adecco offer benefits?

A: Yes, Adecco offers one of the best benefits packages in the staffing industry, including:

    • Health and dental coverage
    • Vacation pay
    • Bonding
    • Free career counseling and skills training
    • And more
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Q: How does the job placement process work?

A: The job placement process starts by filling out an online application at adeccousa.com. Simply click the "Apply now" link at the top right corner of the web page. From there, you can select a job type that interests you, enter your preferred location and choose to either upload a resume or use our resume builder by clicking "I don't have a resume."

An Adecco recruiter will contact you if your application is a match for any open positions. We will verify your references and you may be asked to complete a skills assessment and job-fit analysis. If you meet our hiring criteria, you will be presented to clients for consideration. Some clients may require drug and background screens prior to starting your assignment.

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Q: Does Adecco continue to support me after I start a job?

A: Yes. We want you to be successful and happy in your new position, so we will touch base with you frequently. If you are on a temporary assignment that is about to end we will contact you to determine your availability for a new position. We also offer comprehensive online training for free through Adecco SkillBuilder so you can get the skills and knowledge you need to progress in your career. If you are interested in SkillBuilder, contact your Adecco representative to learn more and get access to the system from any computer that has an Internet connection.

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Q: How do I create an account?

A: To create an account, simply click the "Apply now" link at the top right corner of Adecco.ca. From there, you can select a job type that interests you, enter your preferred location and choose to either upload a resume or use our resume builder by clicking "I don't have a resume."

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Q: What formats do you allow for resume upload?

A: We accept formats including doc, .docx, .rtf, .txt, .pdf, .html and .wpd.

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Q: What browsers are supported?

A: The application works in all modern browsers including Internet Explorer 7+, Firefox 3.6+, Safari 5+ and Chrome. Please note that Internet Explorer 6.5 is not supported. The application process works on both Windows and Mac machines.

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Q: I'm trying to create an account and am receiving a message that my email address is already in use. What should I do?

A: If you receive this message that means you previously applied for a position with Adecco. To proceed, click on "Forgot your password" link under the email field on the left side of the My Account Sign-In page. Your password will be sent to your email address so you can update your account.

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Q: When I upload my resume it doesn't pull my name or other information correctly. What should I do?

A: Due to formatting, fonts, etc., some resumes may be difficult for our system to recognize. You can either try re-uploading your resume or edit the incorrect items as necessary.

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Q: How can I submit my application to a particular office?

A: When completing the application for the first time you will be prompted to select local offices from a dropdown box based on your postal code. If no branches are listed, you can find offices in your local area by entering your city, province or another nearby postal code. You can also enter a branch code if you've been given one by a local Adecco representative.

Applications for specific job listings will be automatically routed to the appropriate office for that particular opportunity.

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Q: What do I do if I'm locked out of my account?

A: Don't worry. All you have to do is click on "Forgot your password" under the email field on the My Account Sign-In page.

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Q: How do I update my address?

A: If you would like to update your address within your profile, please email your complete address information to websupport@adecco.ca.

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Q: How do I update my email address/login?

A: You cannot change the email address associated with your account. If you need to change your email address, please fill out a new profile.

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Q: How do I delete my account?

A: Once you create a profile you cannot delete your account. However, you can elect to stop receiving communications and job notifications from Adecco at any time.

To disable communications, follow these steps:

    • Log in to your account
    • Select "Account Settings" from the left navigation menu
    • Uncheck the box next to "I wish to receive emails and other communications from Adecco Canada". Note: You will need to change your password as part of this process.
    • Click the "Continue" button
    • Select "Job Tools" from the left navigation menu
    • Use the "Delete" link next to any of the items you have listed in the "Notifications" section
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