Bilingual Help Desk
One of our clients in the Mississauga is looking to bring on a Bilingual Support Engineer for a 12 month contract with the potential to go renewal. As the Help Desk Support Engineer you will be responsible for the day to day Internal/External end user support requirements as Bilingual Helpdesk support (both hardware/software), new user setup and training
Description:-
As a potential candidate for the Bilingual Support Engineer, our Mississauga client requires that you have a minimum of 1 year of work experience in a Help Desk capacity.
• Deliver technical support via telephone and electronic media that generates high levels of customer satisfaction (During idle phone time, the SP will work on web cases or will perform research for on-going cases)
• Demonstrate customer focus and contribute to the organization’s Customer Satisfaction goal of 80% Vsat and less than 5% Vdissat
• Collaborate and consult with team on technical issues for a timely resolution
• Meet established service delivery guidelines such as Customer Satisfaction, Phone Based Activities, Days to Solution, Schedule adherence, Case Documentation and Case Wellness
• Follow team processes for service delivery
• Commit to continuous learning in an effort to keep current with industry changes (ie. Obtain MCDST certification)
• Deliver training for new product launches, or new hire training based on area of expertise (ie. Windows XP, Word, Excel, Games, etc)
• Become a Champ (expert and information disseminator) for at least one supported technology
• Recommend and develop process improvements; show initiative in contributing to the overall improvement and effectiveness of the DFT
• Review and write technical and or procedural articles/solution objects for Knowledge Base
• Confidently make moderately complex technical presentations to internal or external audiences
Qualifications:
• Broad exposure to technology in general, depth of knowledge in the Operating Systems (including IE/Security/PC Safety) and troubleshooting knowledge of the Applications (Outlook, Word, Excel, PowerPoint, etc)
• Good communication, problem-solving and interpersonal skills
• Minimum of 1 year work experience in IT field
• Bilingualism required (English and French, oral and written)
• Ability to work independently and in teams in high pressure situations (ie. new product launches)
• Ability to work rotating shifts, including evenings and weekends
Nice to Have:
• Completion of University/College degree/diploma
If you are looking for a new and exciting career and feel strongly that your background reflects that of this job description, please send your profile todvyas@roevin.ca or call us at 905-366-3903