Bilingual Collection Specialist Job in Toronto, ON - Adecco
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Job Summary
Bilingual Collection Specialist
Location: Toronto, ON Category: Accounting & Finance
Status: Direct Hire Reference: ca_en_2_026659_21106
Posted: February 03,2017 Salary: N/A

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Our client is looking for a Bilingual Collection Specialist to join their team on a fulltime basis in Markham, ON.

Bilingual Collection Specialist Responsibilities and Duties:

*Demonstrate good customer service skills while adhering to company policies and procedures

*Negotiate account resolution and accurately input and document actions within the collection systems while maintaining company performance and productivity standards

*Maintain up-to-date customer contact information in the system

*Make routine telephone calls, send emails, etc. to delinquent customers;

*Secure a payment commitment of past due or outstanding balance and negotiates with the customer to obtain total amount due

*Work closely with the Legal Credit & Recovery Specialist to ensure timely recovery of repossessions

*Assist with assignment to bailiff and coordination of repossessions

*Work with dealers and bailiffs in order to ensure units are recovered and secured

*Communicate with dealers to assist with collections, repossession, and storage

*Review daily report and maintain adequate and comprehensive notes in support of actions taken to secure units.



Bilingual Collection Specialist Qualifications:

*University degree or College diploma

*Bilingual (English/French)

*Proficient with Microsoft Office (Excel, Outlook, Word) and Windows environment

*Excellent verbal and written communication

*Strong interpersonal skills with a winning customer service attitude, professional demeanor and phone etiquette

*Advanced judgment and problem solving skills

*Strong organizational and analytical skills

*Detailed oriented and ability to troubleshoot account issues

*Self-motivated with the ability to take initiative and resolve problems independently

*General understanding of captive finance industry is an asset


If you are interested in the Bilingual Collection Specialist role please apply now online!

B6659

B6659


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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**