Corporate Team Leader Job in North York, ON - Adecco

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Job Summary
Corporate Team Leader
Location: North York, ON Category: Business Operations and Management
Status: Temporary/Contract Reference: CA_EN_1_020552_11447432
Posted: January 11,2017 Salary: $26 Hourly

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Scope of the Position:
The Team Leader will be responsible for creating an environment that inspires and motivates team members to work together with the goal of creating a culture that enables team members to achieve beyond expectations. The Team Leader must have a passion for delivering exceptional customer service and a strong commitment in leading teams to exceptional performance.

Major Responsibilities:
¿ Lead, mentor and coach teams to exceptional performance
¿ Supervise an assigned team of operations administrators to achieve Brand identified targets
¿ Ensure that all customer expectations are exceeded
¿ Create a fun, friendly, and approachable team environment
¿ Provide recruiting support
¿ Conduct monthly, mid-year, and annual Performance Reviews
¿ Manage the daily operations of an operations team
¿ Handle the escalated customer cases
¿ Conduct monthly meetings with leadership on continuous improvement so that tools are available to provide the appropriate reports, statistics, and monitor logistics that will aid in serving our customers
¿ Be an early warning system by focusing attention on customer complaints, and reporting data

Education & Training:
¿ High school diploma required
¿ Post-secondary studies an asset
¿ Excellent communication skills, in both French and English
¿ Strong knowledge of standard office PC applications (Outlook, Microsoft Office suite)
¿ Enjoy working in a client-focused, structured and goal-oriented environment

¿ Minimum 3 years Management and coaching experience
¿ At least 3 years administrative experience required
¿ Minimum 2 years experience in an operations environment required
¿ Class action knowledge, an asset
¿ Outstanding client service skills (professionalism, courtesy and helpfulness)
¿ Ability to navigate multiple systems and applications
¿ Ability to work independently
¿ Strong attention to detail

Working Conditions:
¿ The environment is generally comfortable with exposure to normal levels of elements such as dust with minor fluctuations in heating or ventilation.
¿ There is minimal risk of injury to the incumbent
¿ No requirement to travel
¿ Must be available to work between 7:00 AM EST and 11:00 PM EST, Monday through Sunday

Pay Rate: $26.00 per hour. Bilingualism is an asset.

Location: Two different location n- One is in downtown Toronto and the other is in Richmond Hill. Candidates must have access to a vehicle to be able to get to the Richmond Hill location. We are looking for people who are flexible to travel between both locations.


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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**