Collections Agent Job in North York, ON - Adecco

Adecco jobs for you

Share this job

Bookmark and Share

Job Summary
Collections Agent
Location: North York, ON Category: Administrative Support
Status: Temporary/Contract Reference: CA_EN_1_026602_11335403
Posted: September 06,2016 Salary: $16 - $16 Hourly

Print image email image
Apply Now

Adecco is currently hiring for Collections Agent in Toronto, ON. To qualify for this Collections Agent role, you must have at least one year collections experience, customer service experience, call center experience, and flexible to work rotating shifts of Monday to Friday between 7:00 a.m. to 9:00 p.m., Saturday from 9:00 a.m. to 5:00 p.m., and Sunday from 1:00 p.m. to 5:00 p.m. This Collections Agent role is a 6-month contract and has a pay rate of $16.00 per hour.

Collections Agent Responsibilities:
• Responsible for maintaining positive customer relations with all past-due customers
• Responsible for will perform all duties according to the established Collections Policies and Procedures
• Accountable for managing a queue of past-due accounts to ensure company delinquency and write-off targets remain at acceptable levels
• Responsible for negotiating payment arrangements on all credit products at various stages of delinquency
• Review files and take appropriate actions based on known risk factors
• Responsible for initiating inbound calls to all delinquent customers based on timing tree
• Handle all inbound calls on delinquent accounts, regardless of who the account has been assigned to
• Ensure accuracy of customer information in KeySys by maintaining computerized notes and updating residence, employment, and banking information
• Perform basic skip trading functions when required

Collections Agent Qualifications:
• Minimum 1 year collections experience
• Minimum 1 year call center experience
• Minimum 2 years customer service experience
• Ability to display a high professional manner, along with sound judgement and decision making skills
• Excellent verbal and written communication skills as well as strong listening skills with a sincere approach to helping others
• Self-started who will take initiatives to obtain solutions and are able to stay focused, pay attention to detail and follow established operating procedures
• Proficiency using PC applications including strong keyboarding skills and the ability to work with multiple technological platforms and product systems

If you are interested in Collections Agent Jobs in Toronto, ON please click “APPLY NOW” button below.

Print image email image
Apply Now

**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**