Business Consultant - Level 3 Job in Ottawa, ON - Adecco

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Job Summary
Business Consultant - Level 3
Location: Ottawa, ON Category: Business Operations and Management
Status: Temporary/Contract Reference: CA_EN_1_027616_11604322
Posted: July 07,2017 Salary: N/A

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Adecco is currently recruiting a Business Consultant for a contract opportunity within the Federal Government. This is an excellent long term opportunity with an initial contract to February 2019, with the option to extend to February 2020.

- Minimum of ten (10) years' experience within the Information Technology (IT) Service Management industry providing operational business analysis or consulting in a Service Desk capacity.

- Minimum ten (10) years of experience in business process or business re-engineering with a goal of improving service delivery, streamlining resources and maximizing efficiency.

- Minimum 5 years' experience in managing a service delivery group, managing an operational budget exceeding $2 million dollars.

- Minimum 5 years' experience managing a service delivery group (as a Service Desk Manager, Help Desk Manager, etc.) that provides service and support to end users based on delivery standards with the following experience:
- Providing front-line first tier and second tier support
- Managing a telephone-based support system (ACD, UCD, PBX, etc)
- Managing ITIL Incident and Request Management processes.
- Experience in writing strategic road maps and communication plans to define the structure of organizational processes for service delivery support models in alignment with ITIL's Framework methodology. This includes each of the following items:
- Defining activities to be performed
- Identifying required inputs and outputs to be produced
- Development of framework within which to operate
- Holds an HDI Support Center Manager (SCM)

If you are interested in discussing further the requirements of this position, please submit your application by clicking on the 'Apply Now' button below.

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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**