Desktop Support Technician Job in Vancouver, BC - Adecco
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Job Summary
Desktop Support Technician
Location: Vancouver, BC Category: Information Technology
Status: Temporary/Contract Reference: ca_en_3_016563_8347
Posted: November 04,2016 Salary: N/A

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Roevin Engineering & Technology

Desktop Support Specialist in Vancouver, BC


We are looking for a Desktop Support Specialist to provide level 2 and 3 remote and local IT and desktop support by troubleshooting, diagnosing, installing and configuring a variety of hardware and software. As an experienced Desktop Support Specialist you exhibit a high level of professionalism in providing excellent customer service and exercising sound judgment to provide timely resolution of problems. You will maintain in-depth knowledge of all desktop systems and technologies in use and act as the final escalation point for the team. The ideal candidate will have several years? experience with desktop support in a mid to large size Enterprise.

Desktop Support Specialist Responsibilities:
? Responds promptly to escalations for technical support via phone and email
? Installs, configures and troubleshoots hardware including: laptops, workstations, printers, phones, videoconference units and mobile devices.
? WAN/LAN troubleshooting and TCP/IP connectivity issues across a variety of technologies (LAN/ Broadband/Wireless)
? Support Security Standards (anti-virus/anti-spam/firewall/patching)
? Manage multiple vendor relationships
? Work with Helpdesk, Provisioning, Infrastructure Operations, Systems Engineering, IT NOC, Security and other teams to identify and resolve escalations and outages
? Create and maintain user accounts, passwords, data integrity, system access & security
? Document case status and provides updates to management and end-users
? Develop, document, and maintain standard operating procedures, best practices and customer service guidelines
? Own IT projects and drive project deliverable's for the team
? Drive quality and adherence to best practices within the team, including delegating low complexity work to the Help-desk

Desktop Support Specialist Required Skills/Experience:
? 2+ years? experience in desktop support
? Strong customer service skills
? Strong communication and interpersonal skills
? In depth knowledge of Polycom and Video Conferencing solutions
? Mac OS X Support
? Windows 7 OS Support


Desktop Support Specialist Desired Skills/Experience:
? Linux Support Experience
? BS in IT, CS or related discipline
? Knowledge of Cisco software and hardware
? Knowledge of desktop security (anti-virus/anti-spam/firewall/patching/two-factor authentication)

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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**