Bilingual Call Center Representative (French & English) Job in Mississauga, ON - Adecco
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Job Summary
Bilingual Call Center Representative (French & English)
Location: Mississauga, ON Category: Sales & Customer Service
Status: Temporary/Contract Reference: CA_EN_1_020517_11338015
Posted: November 14,2016 Salary: $20.50 Hourly

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BILINGUAL (FRENCH AND ENGLISH) CALL CENTRE REPRESENTATIVE

Adecco is currently hiring several Call Centre Representatives to start in early October 2016 on a contractual basis for our client in Mississauga. Please find details below:
- Pay rate: $20.50/hour
- Must be fluently bilingual in French and English
- Morning, afternoon and rotating shifts available
- 8.5 hour shifts, must be available from 11am to 8pm
- 2 weeks of training provided

KEY RESPONSIBILITIES

- Responsible for handling inbound and outbound, written and verbal communications
- Establish a relationship of trust, ensuring client satisfaction and providing personalized service
- Utilize customer care protocols and deliver service excellence in every interaction with a willingness for continued improvement in these areas by participating in departmental training and coaching programs as required
- Fielded questions from financial advisors, dealer head offices, investors as well as the general public regarding all aspects of the financial services industry for client funds
- As part of the Exceptions Processing team, handle trades that are NIGO (not in good order) to ensure issues are address and requests are processed efficiently
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Analyzes and interprets information in order to solve problems while ensuring compliance with the legislation in effect as well as with policies and procedures.
- Keep current with department policies, programs and procedures
- Makes recommendations to improve work processes
- Comply with Corporate Security and PIPEDA practices
- Carry out any other similar or general task as requested by the Department Supervisors
- Ability to comply and adhere to scheduled shifts.

REQUIREMENTS

- Clear credit check and criminal reference check required
- Post-secondary education an asset
- Excellent verbal and written communication
- Previous experience working in a financial service industry call centre
- 2 years minimum
- Superior communication and organization skills
- Ability to communicate and comprehend industry terminology
- Professional telephone manner
- Computer literate: proficient with Word, Excel and Outlook
- A commitment to value added service excellence

If interested in this role please apply online or call 905-272-4344

B0517



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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**