Bilingual Engagement Specialist Job in Mississauga, ON - Adecco

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Job Summary
Bilingual Engagement Specialist
Location: Mississauga, ON Category: Sales & Customer Service
Status: Direct Hire Reference: CA_EN_1_020517_11439985
Posted: January 06,2017 Salary: $20 - $23 Hourly

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Adecco is currently hiring a Bilingual Engagement Specialist to start immediately working from home for our client in Mississauga . The Bilingual Engagement Specialist will work for home and act as the first point of contact for clients. It is critical that the successful individual is prepared, knowledgeable and compassionate.

Responsibilities as a Bilingual Engagement Specialist are to:
¿ Demonstrate knowledge of all Company programs, features and benefits.
¿ Provide professional and timely follow up to all client and individual inquiries.
¿ Manage individual expectations by clearly communicating next steps and timing.
¿ Assist with Health and Safety investigations and ISO audits
¿ Meet and/or exceed established engagement rate KPI metrics.
¿ Adhere to established outreach protocols.
¿ Accurately and properly document engagement efforts in database.

¿ Customer service/Sales background
¿ Excellent verbal communication in both French and English
¿ Be comfortable speaking on the phone and are able to use a computer efficiently
¿ Ability to Empathize with clients
¿ Great problem solving skills
¿ Ability to work independently
¿ Excellent Excel skills
¿ Experience using AS400

If interested in this role, please apply online and/or call 905-272-4344.

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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**