Bilingual Customer Service Representative Job in Halifax, NS - Adecco

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Job Summary
Bilingual Customer Service Representative
Location: Halifax, NS Category: Sales & Customer Service
Status: Temporary/Contract Reference: CA_EN_1_020817_11351141
Posted: September 21,2016 Salary: $18.70 Hourly

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Adecco is currently hiring for a temporary full time Bilingual Customer Service Representative in the Halifax, NS area. To qualify for this Bilingual Customer Service Representative role, you must be bilingual in French and English, have strong interpersonal, customer service and communication skills. Our client is a leading Canada-based financial services company and is known for providing their customers with reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. The hourly salary for this position is $18.70/hour.

Bilingual Customer Service Representative Responsibilities:

• Managing all aspects of customer service including answering Group Disability Claim inquiries via phone and e-mail
• Research and resolve high volumes of inbound telephone and internet inquiries to effectively meet the diverse needs of clients within established productivity goals & turnaround times
• Troubleshoot and resolve technical issues and provide guidance to users of the internet site
• Demonstrated sensitivity, empathy, responsiveness and creativity to ensure customer satisfaction
• Escalate issues to Management to ensure customer expectations are met when standard procedures are inadequate in meeting specific needs

Bilingual Customer Service Representative Qualifications:

• Bilingualism in French and English is required
• Clean Criminal Background
• Previous experience in the customer service industry preferred
• Strong technical aptitude / proficient computer and keyboarding skills
• Post-secondary education or equivalent work experience required
• Excellent communication and interpersonal skills
• Ability to multi-task
• Capability to work effectively in a quick-paced, ever-changing environment in a professional manner
• Desire to learn and become a part of a dynamic organization offering long-term career opportunities
• Able to work rotating shifts 9am to 9pm – Monday to Friday

Why Work for Adecco?

• Great pay + 4% vacation pay
• Paid weekly – accurate and on time
• Medical and dental benefits once qualified
• Strong health and safety programs
• Flexible shifts
• Generous referral bonuses
• Free training programs
If you are interested in this Bilingual Customer Service Representative job in the Halifax, NS, apply by clicking the “Apply now” button below.

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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**