Bilingual or Unilingual Customer Service Representative opportunity in Whitby, ON Job in Whitby, ON - Adecco

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Job Summary
Bilingual or Unilingual Customer Service Representative opportunity in Whitby, ON
Location: Whitby, ON Category: Sales & Customer Service
Status: Direct Hire Reference: CA_EN_1_021050_11422467
Posted: January 05,2017 Salary: $38000 - $45000 Annually

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Adecco is currently hiring 2 Customer Service Representative (bilingual or unilingual) for our client in Whitby, ON. To qualify for this Customer Service Representative opportunity you must have 2+ years of previous working experience in a similar role and fluency in English or French.

Customer Service Representative Responsibilities:

- Conduct all internal and external business in a thoroughly professional, courteous and efficient manner, representing the company by meeting and/or exceeding our Customer & Consumer Care expectations.
- Adhere to safe work practices, instructions and rules. Perform work duties in a manner that ensures health and safety of all employees.
- Develop and maintain strong relationships with internal/external customers.
- Provide meaningful recommendations to improve efficiencies within the team


- Manage customer transactions from order to payment cycle, fulfilling expectations
- Respond to customer telephone, email and fax inquiries
- Enhance key contact relationships with customers
- Support the manufacturing and distribution operations
- Provide products and service information to consumer either online through chat, email or phone
- Liaise with other departments to resolve consumer issues

As a professional front line contact you will be an expert at troubleshooting consumer issues by capturing all product consumer feedback

Education, Skills and Competencies Required:

- Post-Secondary diploma in Business Administration/Marketing preferred
- if Bilingual, then French (verbal & written) required
- 2+ years’ experience working in a customer/consumer focused environment (phone/chat/email)
- Excellent telephone manner, listening skills, enjoy problem solving and working with customer/consumers
- Excellent computer skills, including Windows and Microsoft Office internet & intranet experience & the ability to navigate through multiple software applications with speed and accuracy. Salesforce experience an asset
- Strong verbal/written communication and mathematical skills
- Excellent attention to detail, ability to multi-task and work under pressure
- Results oriented, possess strong analytical and problem solving skills.
- Self motivation to work under own initiative and maintain a positive, professional environment
- Ability to accept coaching and implement feedback
- Knowledge and experience in the office products industry an asset
***Salary range higher for Bilingual positions

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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**