Customer Service - Guelph Job in Burlington, ON - Adecco

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Job Summary
Customer Service - Guelph
Location: Burlington, ON Category: Sales & Customer Service
Status: Temporary/Contract Reference: CA_EN_1_021098_11358572
Posted: October 05,2016 Salary: $13.50 - $14 Hourly

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Adecco is currently hiring for a Customer Service Representative in Guelph, ON. To be considered for this Customer Service Representative position, you must have excellent written communication skills and possess previous experience working in a CSR capacity. You will be responsible for taking and processing requests from anyone who may be digging near underground infrastructure and routes the request to our members. The pay rate for this position is $13.50/hr plus 4% vacation pay.

Customer Service Representative Responsibilities:

- Receive inbound calls from excavators and homeowners who plan to disturb the ground, asking pertinent and scripted questions
- Input and process locate requests into a proprietary application
- Make changes to or cancel locate requests as directed by the callers, ensuring to get all pertinent information when doing so
- Review and process locate requests submitted through electronic ticket application
- Handle emergency calls in a timely and efficient manner
- Analyze maps to provide office clearances
- Make outbound phone calls to obtain clarification on digging requests
- Answer locate related questions
- Escalate calls when appropriate
- Handle all interactions in a professional manner

Customer Service Representative Qualifications:

- Ability to read, speak and write in English fluently
- Excellent attendance, punctuality and flexibility
- Ability to read and interpret directions and instructions by phone or computer
- Excellent Communication Skills
- Strong computer and keyboarding skills
- Excellent customer service skills
- Excellent attention to detail
- Ability to follow and understand protocol
- Ability to multi-task and handle large workloads from time to time

If you are interested in this Customer Service Representative job in Guelph, ON, apply by clicking the Apply now button below.


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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**