Bilingual Customer Service/ Inside Sales/ Permanent/ Mon-Fri Job in Brantford, ON - Adecco

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Job Summary
Bilingual Customer Service/ Inside Sales/ Permanent/ Mon-Fri
Location: Brantford, ON Category: Sales & Customer Service
Status: Direct Hire Reference: CA_EN_1_021098_11502820
Posted: March 20,2017 Salary: $45000 - $48000 Annually

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Our growing Waterford client who is the leader in their industry is looking for a Bilingual Customer Service Representative to join their team. The ideal candidate will have a minimum of 2 years related experience and will be responsible for the following:


• Must be fluently bilingual in French and English (verbally and written)
• Inside sales or telemarketing experience necessary (2+ years)
• Excellent telephone sales personality skills.
• Excellent interpersonal skills to deal with customers (sometimes difficult, inflexible and/or irate)
• Highly proficient level computer skills including Sage, Word, Excel, Lotus Notes and knowledge/experience with CRM-strong data entry skills
• Ability to target, establish rapport, qualify, promote the company program and handle rejection.
• Highly energetic self starter is assertive and systematic.
• Ability to communicate orally and in writing is necessary to explain in detail findings to management and co-workers, as well as the ability to analyze and interpret data.
• Strong interpersonal, analytical and verbal communication skills required to deal professionally and courteously with customers and co-workers.
• Motor skills and manual dexterity to operate computer, photocopier, calculator and fax machine.
• Organizational skills to ensure filing is completed accurately and information is readily accessible.
• Decision-making skills regarding all customer interaction.
• Team Player; Ability to obtain buy-in for solutions/recommendations; Strong project/time management skills; Experience in Process Improvement and Documentation
• Investigation and inquiry skills required to research facts
• Good knowledge of company sales policies and functions, products and product codes.

• Familiarity with Sales Management Best Practices (SMBP)
• Familiarity with Sales Support Best Practices (SSBP)
• Maintain and increase sales volume of assigned accounts
• Solicit add to orders from distributor calls
• Seek new applications for company products with present customers
• Carry out promotional programs as required
• Effectively support HHS/HHCS in ensuring they have appropriate tools, resources and communication to promote sales to end-users and distribution channel. This includes liaison on behalf of the sales team between other departments to minimize administration time and maximize selling time.

If you are interested in this fantastic role then please email your resume directly to asap.

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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**