Customer Service Representative III in Oakville Job in Oakville, ON - Adecco

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Job Summary
Customer Service Representative III in Oakville
Location: Oakville, ON Category: Sales & Customer Service
Status: Temporary/Contract Reference: CA_EN_1_021098_11557615
Posted: May 17,2017 Salary: $16 - $16 Hourly

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Adecco is currently hiring for a Full-Time one year contract for a Customer Service Representative in Oakville. To qualify for this Customer Service Representative role, you must have at least 3 years of customer service experience. You will be required to receive orders from customers and manage them in line with company policy. This position is will pay $16.00 per hour. Associates will need to be available Monday to Friday, between 8am and 6pm.

Outbound Customer Service Representative Responsibilities:
- Responsible for full order management (including but not limited to order entry, ensure order issues are resolved, provide tracking information, resolve billing issues)
- Handle inbound calls, from the phone queue and achieve KPIs
- Facilitate problem resolution to increase customer satisfaction. Ensure a timely and accurate response to customer inquiries on billing issues, quote requests, material availability, payment application discrepancies and other miscellaneous matters pertaining to their account
- Proactively action all reports (failed outputs, backorder report, shipped not billed, blocked orders)
- Partner and coordinate with key supply chain departments in order to satisfy customer requirements, minimizes cost and maximize results
- Maintain friendly, efficient, professional and proactive attitude at all times
- Identify improvements in the process to meet customer critical issues.

Outbound Customer Service Representative Qualifications:

- College/university diploma/degree or past Support Centre experience
- Fluent in English, written and spoken
- Excellent interpersonal skills (in person and over the phone)
- Excellent organizational and time management skills, with the ability to work under pressure and multi task
- Attention to detail and strong quality of work
- Adaptable to change, new priorities, deadlines and interruptions
- Strong problem solving skills; ability to make quick and sound decisions in emergency situations
- Ability to work rotating shifts 8:00-4:30, 8:30-5:00, 9:30-6:00 a minimum of 3 statutory holidays.
- Proficient in Microsoft office
- Additional Assets: knowledge of SAP, Salesforce, Citrix and other support center tools, fluent in French (both verbal and written), basic billing quality or accounting knowledge

Why Work for Adecco?
• Great pay + 4% vacation pay
• Paid weekly – accurate and on time
• Medical and dental benefits once qualified
• Strong health and safety programs
• Flexible shifts
• Generous referral bonuses
• Free training programs

If you are interested in this Customer Service Representative job in Oakville, apply by clicking the “Apply now” button below.


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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**