Customer Service Reps in Kitchener, Cambridge, Waterloo, Guelph Job in Kitchener, ON - Adecco

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Job Summary
Customer Service Reps in Kitchener, Cambridge, Waterloo, Guelph
Location: Kitchener, ON Category: Sales & Customer Service
Status: Direct Hire Reference: CA_EN_1_021098_11570213
Posted: May 31,2017 Salary: $0 - $0 Annually

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Adecco is currently hiring for a Customer Service Representatives in Guelph, Cambridge, Kitchener, Waterloo ON. To be considered for this Customer Service Representative position, you must have excellent written and verbal communication skills and possess previous experience working in a CSR capacity. You will be responsible to meet, acknowledge and establish rapport with customers immediately, in a friendly and professional manner. The company is a rental agency, and the employees are responsible for assisting their customers with determining their rental needs, be able to book reservations, and complete all appropriate paperwork. The shift times will vary between 8am and 8pm Monday to Friday.

Customer Service Representative Responsibilities:

- Take control of and manage the customer’s situation so that customer needs are determined quickly and accurately, then develop options and choices
- Maintain working relationship with clients who refer customers (i.e. insurance company, dealership and body shop staff)
- Use selling skills to inform customers of the benefits of different products and services
- Complete all appropriate paperwork for the client/customer
- Knowledge of rental procedures including:
o Open/close rental agreements
o Obtain authorizations as needed
o Understand rates/kilometer limits
- Assist with cleaning of rental vehicles
- Pick up and drop off customers as required, assist customers with their belongings during pick ups

Customer Service Representative Qualifications:
- Previous customer service experience
- Valid driver’s license is MANDATORY with a good driving record
- Must be able to pass a criminal record check, and credit check

Please note that there is a one-week mandatory training period that is PAID but will be at the head office in Toronto.
If you are interested in this Customer Service Representative job in Guelph, Cambridge, Kitchener, and Waterloo ON, apply by clicking the Apply now button below.


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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**