Bilingual Order Entry Representative (CSR) in Ottawa Job in Ottawa, ON - Adecco

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Job Summary
Bilingual Order Entry Representative (CSR) in Ottawa
Location: Ottawa, ON Category: Sales & Customer Service
Status: Temporary/Contract-to-Hire Reference: CA_EN_1_021956_11560312
Posted: May 19,2017 Salary: $13.75 - $13.75 Hourly

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Our client is a reputable company in the woodworking industry and is looking for a Bilingual Order Entry Representative (CSR) to join its team. The Order Entry Representative provides high quality service when receiving customer orders and inquiries regarding products and/or services related to woodworking and gardening. The selected candidates will be fluently bilingual in English and French (spoken) and will have previous experience in a customer service role. The pay rate is $13.75 per hour and we are offering a one-year contract with chance of extension or of becoming permanent.

The selected candidates must be available to work these hours:

Monday to Friday from 10:30am-7:00pm
Rotational Saturdays (1-2 per month with a day off during the week) from 9am-5pm

Bilingual Order Entry Representative Duties:

• Answer calls promptly, courteously and efficiently
• Provide accurate processing and fulfillment of customer orders
• Provide customers with accurate pricing, part numbers, and/or product availability for orders
• Determine the nature of the call and forward it to the appropriate individual or group as necessary
• Resolve routine inquiries, deliver issues
• Enter catalog requests, run reports, process gift cards, etc. as required
• Miscellaneous customer information maintenance, labelling, duplicate elimination and filing

Bilingual Order Entry Representative Qualifications:

• Minimum of one year of customer service experience
• Full proficiency in both English and French (French spoken a must; written is an asset)
• Professional and courteous phone manner
• Ability to problem solve and multitask effectively
• Computer knowledge and data entry
• Knowledge of woodworking craft or technical gardening an asset
• Criminal record check will be completed

To be considered for this new and exciting Bilingual Order Entry Representative opportunity, click apply now!

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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**