Customer Service Representative - Bilingual Job in Halifax, NS - Adecco
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Job Summary
Customer Service Representative - Bilingual
Location: Halifax, NS Category: Sales & Customer Service
Status: Direct Hire Reference: CA_EN_1_023042_11440929
Posted: January 09,2017 Salary: N/A

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The Bilingual Customer Service Representative will be responsible for managing all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services. Customers may be internal or external with requests of varying degrees of complexity. Must have strong interpersonal, customer service and communication skills.

The Health & Dental Insurance Customer Experience department has an opportunity for professional team players with a drive to succeed. As a Customer Service Professional, you will demonstrate a superior commitment to meeting customer needs by providing prompt, accurate responses to clients requesting information on group health and dental benefits and procedures.

Responsibilities:

• Research and resolve high volumes of inbound telephone and internet inquiries to effectively meet the diverse needs of customers, within established productivity goals and specified turnaround times.
• Troubleshoot and resolve technical issues and provide guidance to users of the Internet site.
• Demonstrate sensitivity, empathy, responsiveness and creativity to ensure customer satisfaction.
• Escalate issues to Management to ensure customer expectations are met when standard procedures are inadequate in meeting specific needs.

Qualifications:

-You have exceptional technical capabilities, coupled with your research skills and attention to detail are necessary to succeed in this position.
-You have a proven ability to multi-task and you are confident in your ability to learn and apply information quickly.
-You thrive in a fast-paced, ever changing environment in a calm and professional manner.
- Previous customer service experience either in person or over the telephone, is preferred.
- Experience in a call center environment is helpful, but not required.
- Knowledge of Life Insurance products would also be helpful, but not required.

If you are interested in this role, apply today at www.adecco.ca!


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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**