Customer Service Representative - Inbound I Job in Saint John, NB - Adecco
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Job Summary
Customer Service Representative - Inbound I
Location: Saint John, NB Category: Sales & Customer Service
Status: Temporary/Contract-to-Hire Reference: CA_EN_1_023043_11439284
Posted: January 03,2017 Salary: $14.79 Hourly

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NICHE. ADDITIONAL INFORMATION:JOB DUTIES:
- Candidate will be dealing with endorsement errors, investigations, reviewing notes on the system to see if the credit generated is correct, and if not, process calculations using internal calculators to find the correct credit. (80% of the time)
- Essentially they will be identifying errors in the past and investigate further using TD systems.
- Candidate will NEED to determine if there will be any financial impact to the customer ( either a DR or CR). Based on findings they will be reporting back to the supervisor using excel spreadsheets and reports.
- The role focuses on candidate completing most of the work in Excel using spreadsheets and TD internal systems.
- 20 % of the day will require the candidate to conduct mostly inbound or outbound calls based on their investigation/findings.

MUST HAVE SKILLS:
- Strong analytical thinker; Must be able to investigate
- Strong data entry,
- Candidate must value accuracy and speed
- Strong attention to detail,
- Can manage their time effectively
- Candidate must work independently
- Excel skills to perform data entry and reporting

HOURS, TRAINING:
- Training will be provided during the hours of 9 - 5 . (M-F) for the first 2 weeks
- Training will be a combination of theory and practical (On the job training)
- Candidates submitted to the posting must be available for shifts anytime between 11:00am- 11:00pm as those are the shifts available.
- 1 hour Lunch, no additional breaks
- Candidate will work 7 hour shifts with minimal opportunity for OT
- Hours to be confirmed further during interviews.

**This is not a temp- perm opportunity however there is a possibility of extension. This is a great opportunity. Although fast paced- It is an opportunity for growth if a candidate is looking to gain experience and operate in an analytical/ financial investigative field.

EDUCATION/EXPERIENCE:
- 2 Years of relevant experience
- High School diploma/GED.

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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**