Bilingual Customer Service Rep Job in Mississauga, ON - Adecco

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Job Summary
Bilingual Customer Service Rep
Location: Mississauga, ON Category: Sales & Customer Service
Status: Temporary/Contract-to-Hire Reference: CA_EN_1_023144_11487236
Posted: March 09,2017 Salary: $20 - $22 Hourly

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Our client in the Mississauga area is seeking an experienced Bilingual Customer Service Representative. The successful candidate have a proven ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment.

Primary Responsibilities:
•Responsible for answering incoming customer calls in a professional and prompt manner within a call center environment.
•Handles high call volume of a minimum of 70 incoming calls per day and communicates directly with customers either by telephone and/or electronically.
•Respond promptly to customer inquiries.
•Assists customers on general product information, lead times, product availability, ship dates, freight rates, tracing shipments and providing proof of deliveries.
•Verifies all orders for accurate pricing and terms before order entry.
•Enters orders accurately within one day of receipt. This includes change orders, electronic orders, cancellations and credit memos.
•Sends Customer Order Acknowledgements to customers within one day of order entry.
•Accurately enter and dispatch rental service calls within two hours of receipt.
•Maintains daily contact with customers; handles requests in a prompt, efficient manner and communicate/ coordinate with internal departments.
•Prepare process and maintain all Return Authorizations and Product Service Reports within two days of receipt and monitor for timely resolution and closure.
•Issues UPS call tags and arrange truck pick-ups for product returns and on-going follow-up until product is received at the warehouse.
•Processes Customer Satisfaction Complaint Handling forms within two days of receipt.
•Forwards customer requests for literature to sales force, as required.
•Works flexible hours and weekends to meet business/customer needs.
•Participates in any and all reasonable work activities as assigned by management.
•Other Customer Service and Sales Support functions as required by the business.
•Additional duties as assigned.

Required Skills and Abilities:
•Bilingual (French/English) required.
•Experience handling high call volume in a customer service environment
•Minimum of 1 - 3 years’ Customer Service experience
•Computer literacy; familiarity with information technology concepts, personal computers, Microsoft Windows operating systems and Microsoft Office applications.
•Strong verbal and written communication skills.
•Knowledge of customer service principles and practices.
•Ability to perform data entry and communicate electronically
•Strong attention to detail and accuracy.
•Knowledge of administrative procedures.
•Ability to deal effectively with all internal customers and external business contacts while conveying a positive, service-oriented attitude.
•Demonstrated ability to work independently with minimal supervision as well as in a team environment.
•Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment.
•Ability to complete all designated training programs required for the position.
•Preferred College degree with a minimum of one (1) year work experience.

If you are interested in applying for the Bilingual Customer Service role please apply below

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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**