Bilingual Customer Service Job in Mississauga, ON - Adecco
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Job Summary
Bilingual Customer Service
Location: Mississauga, ON Category: Sales & Customer Service
Status: Temporary/Contract-to-Hire Reference: CA_EN_1_023144_11602631
Posted: July 05,2017 Salary: $22 - $23 Hourly

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Our Client is currently hiring for a Bilingual Customer Service Representative to work in their Mississauga location.

The Bilingual Customer Service Representative provides customer service support to external customers for all division and liaises with supporting documents to ensure customer satisfaction

This role is responsible for:
- Responsible for answering incoming customer calls in a professional and prompt manner.
- Handles calls and communicates directly with customers either by telephone and/or
electronically.
- Respond promptly to customer inquiries.
- Assists customers on price requests, lead times, product availability, ship dates, freight rates,
tracing shipments and providing proof of deliveries.
- Verifies all orders for accuracy (i.e. Bill-to/Ship-to addresses, part# & product description, pricing,
payment terms) before order entry.
- Enters orders accurately within one day of receipt. This includes change orders, electronic orders, and cancellations
- Dispatch service order calls
- Sends Customer Order Acknowledgements to customers in a timely manner of order entry
- Maintains daily contact with customers; handles requests in a prompt, efficient manner and
communicate/ coordinate with internal departments
- Participates in any and all reasonable work activities as assigned by management

The Ideal Candidate will have the following knowledge and abilities:


- Minimum of 1 - 3 years’ experience
- High school diploma, general education degree or equivalent
- Must be fluent Bilingual (French / English) mandatory
- Working knowledge of SAP would be an asset.
- Proficiency with Microsoft Windows and Microsoft Office
- Strong verbal and written communication skills.
- Ability to multitask and perform duties such as data entry and communicate electronically with a strong attention to detail and accuracy
- Knowledge of administrative procedures.
- Ability to deal effectively with all internal customers and external business contacts while
conveying a positive, service-oriented attitude.
- Possess the ability to work independently with minimal supervision as well as in a team
environment.

To apply for this great opportunity, please visit www.adecco.ca and upload a resume. You may also call Addecco - Mississauga Small at 905-272-4344



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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**