Contact Centre Representative Job in Toronto, ON - Adecco

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Job Summary
Contact Centre Representative
Location: Toronto, ON Category: Sales & Customer Service
Status: Temporary/Contract Reference: CA_EN_1_026602_11336120
Posted: September 06,2016 Salary: $20 - $20 Hourly

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Adecco is currently hiring for Contact Centre Representative – Sales/Outbound in Toronto, ON. To qualify for this Contact Centre Representative role, you must have the ability to handle high volume environments, excellent verbal and written communication skills with attention to detail, and strong MS Office Suit (i.e. Word, Excel, Outlook, PowerPoint, and Internet Explorer) skills. This Contact Centre Representative position is a 3-month contract with the possibility of extension and has a pay rate of $20.00 per hour.

Contact Centre Representative Responsibilities:
• Responsible for successfully managing client inquiries via phone and/or email with the eventual goal of obtaining all appropriate documentation/responses from the clients with respect to engagement letters
• Responsible for prioritizing and managing own workload to meet SLA requirements for service and productivity
• Ensure documentation prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations
• Responsible for completing investigations – report/escalate risk issues identified or process gaps

Contact Centre Representative Qualifications:
• Post-Secondary education required (University degree an asset)
• Excellent verbal and written communication skills
• Advanced proficiency in Microsoft Office Suite
• Working knowledge of the Mortgage, RESL, Tax, and Accounting an asset
• Ability to handle high volume environments
• Successful completion of the Investment Funds Institute of Canada (IFIC) and/or Canadian Securities Course (CSC) an asset
• Proficiency in ISM, SIT, CIF an asset

If you are interested in Contact Centre Representative Jobs in Toronto, ON please click “APPLY NOW” button below.

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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**