Customer Service Representative Job in TORONTO, ON - Adecco
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Job Summary
Customer Service Representative
Location: TORONTO, ON Category: Sales & Customer Service
Status: Direct Hire Reference: ca_en_2_026501_12676
Posted: March 20,2017 Salary: N/A

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Adecco is currently hiring for a Customer Service Representative for their Ecommerce Department in downtown Toronto. In order to be considered for this position the successful candidate needs to have at least one year of Customer Service Experience.

Our client provides mentoring, coaching and professional development services to entrepreneurs and small businesses across the country. Our client which is located in several countries and employs over 1000 people worldwide and provides an innovative and rewarding programs to their clients through interactive programs and prides themselves on a good work life balance and continual education and training to their employees.

Description:

Serve and delight each customer during every interaction and execute transactions in an efficient and professional manner.
Proactively demonstrate lobby leadership and educate our customers on self-serve options available to them with the goal to deliver an enhanced customer experience.
Understand our customers’ needs through quality conversations and identify opportunities to promote the right products and services to meet their needs.
Refer customers to branch team members and partners who can have quality needs based conversations to explore customer’s needs and goals.
Maintain overall appearance and presentation of the branch.
Actively participate in regular coaching sessions and team meetings.


Requirements:

3-5 years related Customer Service experience
A positive, enthusiastic attitude, with strong people skills
Proven customer service experience and passion for helping others and sales delivery
Sales & service oriented with a demonstrated ability to proactively listen, identify sales opportunities and solve problems
Process orders - screen fraud, returns, credits, back order
Effective relationship management skills; Very detail oriented, organized with ability to multi task
Effective communicator, both verbal and written
The ability to multi-task, with above-average computer skills and digital awareness
Accounting experience is a Plus


Salary:


$16-$24/h

If you are interested in this opportunity in Toronto, please click the “apply now” button below. Also, please visit our Adecco.ca website to check out our other opportunities currently available.


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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**