Bilingual Client Service Associate Job in Toronto, ON - Adecco

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Job Summary
Bilingual Client Service Associate
Location: Toronto, ON Category: Sales & Customer Service
Status: Direct Hire Reference: ca_en_2_026575_12602
Posted: January 20,2017 Salary: N/A

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This Bilingual Customer Service Representative will manage customer inquiries, requests and complaints. The candidate is responsible to ensure that customer issues are dealt with in a timely and professional manner.


*Complete inbound calls and resolve customer inquiries by phone and email

*Act as the ambassador of French service and support for all products and services

*Build rapport with existing and /or potential customers over the telephone

*Resolve customer escalations as needed

*Learn and utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes

*Other duties as assigned

What's in it for you?

*A competitive salary
Work life balance (regular day shift) 5 days a week

*Free parking and Public Transit Accessible
Permanent position with a strong mentor

What you bring?

*Must have clear, concise verbal and written fluency in both English and French

*Minimum of 1 to 2 years of call centre or customer service experience
Post-secondary education or equivalent work experience
Strong proficiency in MS Office

*Well-motivated with initiative and strong problem solving skills

*Must be motivated to produce high quality of work

*Good interpersonal skills with the ability to work as part of a high performance team.

We appreciate your interest but only those qualified will be selected for an interview.

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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**