Bilingual CSR Job in Markham, ON - Adecco

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Job Summary
Bilingual CSR
Location: Markham, ON Category: Sales & Customer Service
Status: Direct Hire Reference: ca_en_2_026659_11431
Posted: October 06,2016 Salary: N/A

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Our client in Markham, ON is looking for a bilingual customer service associate (English/French) to join their team on a 12 month contract. The ideal candidate has 1-2 years of previous customer service experience.

Major Responsibilities:

This position is responsible for answering inquiries from customers and dealers in regards to lease and finance accounts.


*Maintain queue priority to answer customer inquiries within department standards

*Professionally respond to all customer requests received by phone, fax or mail, accurately in a timely manner

*Able to work in a high volume environment with accuracy and attention to detail.

*Respond to customer requests with a Customer First approach

*Maintain customer contact notes in the mainframe system.

*Complete other departmental duties as required


*University Degree or College diploma - a Business discipline preferred

*Superior communication skills in English and French

*Microsoft Office applications: Word, Excel

*Working knowledge of Lotus Notes

*Prior inbound customer service experience an asset

*Ability to work shifts between the hours of 8am to 8pm, Monday to Friday

If you are interested in this Bilingual Customer Service position (English/French) please email your resume directly to for immediate consideration.

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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**