Call Center Representative - CSR Job in Markham, ON - Adecco

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Job Summary
Call Center Representative - CSR
Location: Markham, ON Category: Sales & Customer Service
Status: Direct Hire Reference: ca_en_2_026659_12273
Posted: December 08,2016 Salary: N/A

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Our growing client in Markham, ON is looking for a Call Center Representative to join their growing team.

Mandatory Availability:
Monday: 1 p.m. to 9 p.m.
Tuesday to Thursday: 11 a.m. to 7 p.m.
Saturday: 10 a.m. to 6 p.m
Job Responsibilities:

General retention
Following up on service calls
Application processing
Billing resolution
Rescheduling of appointments
Upselling to existing customers
Confirmations of next day appointments
Ability to provide exceptional quality service to new and existing customers
Knowledge of the HVAC industry an asset
Assess and report customer feedback for continuous improvement
Troubleshooting with customers for equipment issues


Good command of the English language
Good communication skills must articulate well
Computer literate must have Microsoft office experience
Computer literate test will be conducted before hire
Ability to multitask and problem solve in a fast paced office environment
Must be able to work well independently
Must be able to work well within a team environment.
Must have 1+ years of experience in customer service/call centre

Compensation: $13.00/ hour.

If you are interested in this Customer Service Representative role please apply directly online.



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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**