Bilingual Automotive Dealer Support Coordinator Job in Markham, ON - Adecco
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Job Summary
Bilingual Automotive Dealer Support Coordinator
Location: Markham, ON Category: Sales & Customer Service
Status: Direct Hire Reference: ca_en_2_026659_12296
Posted: November 17,2016 Salary: N/A

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Our client in Markham, ON is looking for a Bilingual Automotive Dealer Support Coordinator to join their team on a fulltime basis.


Reporting to the Information & Dealer Support Manager, the Bilingual Dealer Support Coordinator supports and assists all dealer parts employees, internal staff and managers while maintaining service levels and standards that meet corporate objectives




KEY ACCOUNTABILITIES


Respond to dealer inquiries in a professional, timely and accurate manner
Respond to dealer parts catalogue inquiries and various parts related inquiries
Assist dealers with ordering process
Maintain ongoing relationships with dealers to provide technical support as required
Provide parts technical customer service support for dealers on issues related to product identification, supply inquiries, catalogue requests, etc.
Coordinate with other departments as necessary to initiate solutions to dealer concerns
Maintain accurate records of all inquiries and processing actions
Action dealer returns including debits, credits, order and parts discrepancies, maintain report/log of authorization for return of parts stock
Price and track shipments, mitigate various transportation issues as required
Track supply concerns and backorders, report the outcome to the dealer
File manufacturing related claims
Promote dealer satisfaction while following policies and maintaining service level standards
Make recommendations to enhance work flow and service standards
Other duties as assigned


REQUIRED COMPETENCIES

Minimum 5 years of being awesome
Bilingual English/French a definite requirement
Minimum 2 years of experience in a customer service call centre environment
Experience in the automotive industry with a thorough knowledge of automotive parts is required
Diploma in automotive field considered an asset
Strong attention to detail and problem solving skills
Must be team oriented and customer service focused
Solid organization and time management skills
Excellent communication skills

If you are interested in this Bilingual Automotive Dealer Support Coordinator please email your resume to michelle.bjorndahl@adecco.ca or apply online

B6659




B6659


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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**