Customer Service - Printing Industry Job in Toronto, ON - Adecco

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Job Summary
Customer Service - Printing Industry
Location: Toronto, ON Category: Sales & Customer Service
Status: Direct Hire Reference: ca_en_2_026659_12430
Posted: November 23,2016 Salary: N/A

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Our client is looking for a Customer Service associate with Printing Industry experience. Looking for a career minded individual to work for a leading plastic card manufacturer. Working in a team oriented environment, this position is responsible for all customer service functions as well as overseeing all facets of assigned projects including; coordination with sales and customers, preparation of job dockets, liaison with production, etc. The ideal candidate will be an effective communicator with an eye for detail. Previous customer service experience is a must and knowledge of print and the understanding of artwork is required.


Monitoring incoming jobs
Prepare all job dockets and ensures work-orders are complete
Ensures sign-off from all project stakeholders prior to print production
Coordinate with sales people and customers
Works closely with production manager to ensure client expectations are met
Provide exceptional service to customers as quickly and accurately as possible.
Ensure accuracy on all orders; communicate all customer changes to affected groups to ensure correct and timely alterations in costing, pricing, and materials.
Monitor the status of all orders from planning through production to delivery and communicate regular and reliable information to sales and customers.
Attend and actively participate in weekly production meetings.
Provide advice to customers at conceptual stage to ensure final product is achievable.
Adhere to company policies and procedures, ISO 9001 Standards and work safely in accordance with company safety policies and in addition to OHSA Regulations.
Other duties as assigned.


· Knowledge/experience in digital programs including PDF files and native delivery formats such as Illustrator, PhotoShop, Indesign; Mac experience is required
· College Diploma or equivalent required
· Excellent computer skills - Microsoft Office
· Candidate should possess strong communication skills, strong work ethic, good troubleshooting and problem solving skills, a positive attitude, superior customer service skills and strong attention to details
· Minimum 3 years’ experience
· Previous Customer Service and printing experience required

Must be able to work independently with minimal guidance. This implies good time management, planning/organization, self-motivated, and decision-making skills.
Be able to interact effectively with a wide variety of people in a wide variety of settings, maintaining flexibility, objectivity and a capacity to handle multiple tasks simultaneously.
Must be able to act in a pleasant, courteous, and respectful manner to all internal and external customers at all times.

· Technical aptitude would be an asset

If you are interested in this position please apply directly online for immediate consideration



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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**