Bilingual Contact Centre Agent Job in SUDBURY, ON - Adecco

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Job Summary
Bilingual Contact Centre Agent
Location: SUDBURY, ON Category: Sales & Customer Service
Status: Direct Hire Reference: ca_en_2_026659_21413
Posted: March 09,2017 Salary: N/A

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Our client in Sudbury, ON is looking for Bilingual Inbound Contact Centre Agents to join their team on a fulltime basis.

Bilingual Inbound Call Center Agent Primary Responsibilities:

Receive inbound calls from excavators and homeowners who plan to disturb the ground, asking pertinent and scripted questions
Input and process locate requests into a proprietary application
Make changes to or cancel locate requests as directed by the callers, ensuring to get all pertinent information when doing so
Review and process locate requests submitted through Ontario One Call’s electronic ticket application
Handle emergency calls in a timely and efficient manner
Analyze maps to provide office clearances
Make outbound phone calls to obtain clarification on digging requests
Answer locate related questions
Escalate calls when appropriate
Handle all interactions in a professional manner

Bilingual Inbound Call Center Agent Qualifications:

Ability to read, speak and write in English fluently
Excellent attendance, punctuality and flexibility
Ability to read and interpret directions and instructions by phone or computer
Excellent Communication Skills
Strong computer and keyboarding skills
Excellent customer service skills
Excellent attention to detail
Ability to follow and understand protocol
Ability to multi-task and handle large workloads from time to time


2+ years of customer service experience with the general public
Industry experience is an asset
Fluency in French is mandatory

If you are interested in this Bilingual Inbound Call Center Agent position please apply online!



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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**