Bilingual Technical Support Representatives Job in London, ON - Adecco

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Job Summary
Bilingual Technical Support Representatives
Location: London, ON Category: Information Technology
Status: Temporary/Contract Reference: CA_EN_1_026510_11373623
Posted: October 13,2016 Salary: $18.52 Hourly

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We are currently recruiting to fill several Bilingual Technical Support Representative jobs in London, ON.  Our client, one of Canada’s largest and most respected financial institutions, is looking for a number of Bilingual Technical Support Representatives to join their growing team in London, ON.  The successful candidates will be tasked with taking inbound technical support calls in a busy help desk environment.  The rate of pay for this role is $18.52/hr.

The responsibilities for these Bilingual Technical Support Representative jobs include: 
Provide first level technical support
Ensure accurate and detailed problem documentation/ticketing
Provide timely escalation and follow-up with support groups and customers
Identify and escalate wide-impact or potential wide-impact outages
Identify trends and opportunities for improvement as well as provide ongoing feedback
Work in a fast paced, 24/7 call centre environment

Minimum one year technical support experience in a help desk environment
Must be fully bilingual in English and French
Can multi-task while staying organized
Have superior communication skills
Flexibility with shifts, 24/7 environment, with the main shift bucket as Monday-Friday 7am-11pm
Minimum High School Diploma completed
Clean Criminal and Credit Check (we complete)
If you meet the requirements for these Bilingual Technical Support Representative job opportunities, please apply online at today!

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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**