Desktop Support Sepcialist Job in Vancouver, BC - Adecco

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Job Summary
Desktop Support Sepcialist
Location: Vancouver, BC Category: Information Technology
Status: Temporary/Contract Reference: CA_EN_1_026526_11367617
Posted: October 06,2016 Salary: N/A

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Adecco has partnered with a trusted name in cloud computing to find their next Desktop Support Specialist! This is an opportunity for the right candidate to bring their career to the next level. Our client is a large international company that provides technology and services for businesses to accomplish their goals. If you want to join a leading company to further your career, then this Desktop Support Specialist role is for you!

In the Desktop Support Specialist role, you will provide level 2 and 3 remote and local IT and desktop support by troubleshooting, diagnosing, installing and configuring a variety of hardware and software. As an experienced Desktop Support Specialist you exhibit a high level of professionalism in providing excellent customer service and exercising sound judgment to provide timely resolution of problems. You will maintain in-depth knowledge of all desktop systems and technologies in use and act as the final escalation point for the team. The ideal candidate will have several years experience with desktop support in a mid to large size enterprise.

The Desktop Support Specialist will:
- Responds promptly to escalations for technical support via phone and email
- Installs, configures and troubleshoots hardware including: laptops, workstations, printers, phones, videoconference units and mobile devices.
- WAN/LAN troubleshooting and TCP/IP connectivity issues across a variety of technologies (LAN/ Broadband/Wireless)
- Support Security Standards (anti-virus/anti-spam/firewall/patching)
- Manage multiple vendor relationships
- Work with Helpdesk, Provisioning, Infrastructure Operations, Systems Engineering, IT NOC, Security and other teams to identify and resolve escalations and outages
- Create and maintain user accounts, passwords, data integrity, system access & security
- Document case status and provides updates to management and end-users
- Develop, document, and maintain standard operating procedures, best practices and customer service guidelines

The ideal Desktop Support Specialist will have:
- 2+ years experience in desktop support
- Strong customer service skills
- Strong communication and interpersonal skills
- In depth knowledge of Polycom and Video Conferencing solutions
- Mac OS X Support
- Windows 7 OS Support

It would be a bonus if you had:
- Linux Support Experience
- BS in IT, CS or related discipline
- Knowledge of Cisco software and hardware
- Knowledge of desktop security (anti-virus/anti-spam/firewall/patching/two-factor authentication)

If you are interested in this Desktop Support Specialist role, apply now!


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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**