IT Support Job in Ottawa, ON - Adecco
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Job Summary
IT Support
Location: Ottawa, ON Category: Information Technology
Status: Temporary/Contract Reference: CA_EN_1_027616_11550604
Posted: May 26,2017 Salary: N/A

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Adecco is currently recruiting a Bilingual Technical Support Agent for a 3-month contract to start at the end of May 2017. The Technical Support Agent will have the responsibilities of implementing, supporting and monitoring the overall technical infrastructure. The successful candidate will be required to resolve end-user requests, install, diagnose, repair and maintain all hardware and software applications to ensure optimal system performance.

As a Bilingual Technical Support Agent, you will be tasked with the following duties and responsibilities:

- Provide best-in-class technical support for global employees using enterprise systems including web based systems, desktops, laptops, tablets and mobile devices as a first level tier representative. Escalate other technical issues to next level analyst.
- Provide technical assistance end-to-end user with complex network in multiple locations sustaining local and remote users, such as field incoming help requests from end users; access and install appropriate upgrades, patches, drivers, etc., including training and support for web and mobile based enterprise systems.
- Identify and learn appropriate software and hardware used and supported by the organization ensuring license compliance and documentation.
- Partner with Technical Support Manager in identifying new processes and stream-lining existing processes or procedures.
- Perform advanced troubleshooting and remediation; participate in root-cause analysis of technical issues.
- Participate and adhere to safety policies and practices, including company procedures and guidelines.
- Perform other related duties as assigned or required.

The Bilingual Technical Support Agent must demonstrate the following skills and experience:

- Minimum of 3 years of related experience in using the latest Windows operating systems; working knowledge of Active Directory; Microsoft Exchange Server Systems Manager 2003 administration and troubleshooting
- Solid knowledge of TCPIP, DNS, DHCP and LAN; familiarity with backup and recovery procedures;
- Advanced knowledge of networked environment using a Windows and/or Windows like interface; intermediate to advanced level of Microsoft Office (Outlook, Word, Excel and Power Point); ability to use Enterprise-wide information systems; exposure to software applications
- Bachelor's in Degree in, Information Technology or related field would be an asset
- Microsoft Certifications in MCP or MCSE would be an asset
- Customer service oriented with the ability to focus on customer needs and expectations as well as train end-user in the software or issue at hand
- Ability to communicate with quality, integrity and respect in a way that inspires others and encourages innovation and possibilities
- Fluently bilingual in French and English


If you are interested in applying to our Bilingual Technical Support role, please submit your resume as soon as possible by clicking on the 'Apply Now' button below.


B7616



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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**