Support Specialist (Web Application) Job in VANCOUVER, BC - Adecco

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Job Summary
Support Specialist (Web Application)
Location: VANCOUVER, BC Category: Information Technology
Status: Direct Hire Reference: ca_en_2_028545_22181
Posted: June 05,2017 Salary: N/A

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Roevin is currently hiring for a temporary Support Specialist (Gaming Technology - night shift) for 1 year in Vancouver, BC. To be considered for this Support Specialist (night shift) role, you must have experience in Web Application Support and QA with online game/web/ap testing. Our client operates ethically and with integrity and grow their business through operational excellence and flawless execution. Salary will be according to the industry average.

Support Specialist (Gaming Technology) Responsibilities:

Capture and entry of operational issues in the Ops Issue Management System
Communicate with partners on issue investigation status and incident resolution
Use various tools to perform incident investigation and to determine root cause
Communicate findings to Service Manager and update information in the Issue Management System
Document commonly encountered issues and their resolutions as Knowledgebase articles
Review error reports and investigate cause for most common errors for each application
Facilitate the scheduling, review, and deployment of application updates in the NOC
Maintain NOC equipment and monitoring infrastructure to ensure all systems are operational and ready for troubleshooting.
Identify opportunities to streamline operations, optimize support efforts, and improve incident handling processes

Support Specialist (Gaming Technology) Qualifications:

Min 1 year experience in a service desk environment supporting a web application
Ability to write detailed and accurate descriptions of complex issues, reproduction steps, and resolutions
Knowledge in investigative tools such as Splunk, Fiddler, and Wireshark
Capable of constructing data queries and performing data analysis
Experience working with complex enterprise systems, networks, and services
Excellent problem solving skills and ability to work on multiple tasks and prioritize accordingly
Must be able to work weekends and holidays on a regular basis
Excellent written and verbal communication skills

If you are interested in this Support Specialist (Gaming Technology) job in Vancouver, BC, apply by clicking the “Apply now” button below.

Contact Karuna on 905-896-8955

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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**