Support Specialist (Vancouver) Job in Vancouver, BC - Adecco

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Job Summary
Support Specialist (Vancouver)
Location: Vancouver, BC Category: Information Technology
Status: Temporary/Contract-to-Hire Reference: ca_en_3_016563_6108
Posted: December 11,2014 Salary: N/A

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Job title : Support Specialist (Vancouver) - Immediate opportunity (1 year)

Our clients studio is at the forefront of developing new interactive entertainment experiences across devices, led from the living room and powered by the cloud. We maintain and support the NFL, ESPN, and UFC live video streaming applications across Xbox 360 and Xbox One consoles.

We are looking for a passionate and driven individual to join the Live Operations team and provide specialized support for our next-generation entertainment experiences. This role will support the Service Manager in maintaining the day to day operational health of our applications and infrastructure and the delivery of all live broadcast video and VOD content to end users. In the event of an operational issue, the Support Specialist will be responsible for responding to and investigating incidents in a timely fashion. This will involve working in tandem with both internal Clients groups and external business and technical partners to solve problems with complex content delivery systems.

Key Responsibilities:
Capture and entry of operational issues in the Ops Issue Management System
Communicate with partners on issue investigation status and incident resolution
Use various tools to perform incident investigation and to determine root cause
Communicate findings to Service Manager and update information in the Issue Management System
Document commonly encountered issues and their resolutions as Knowledgebase articles.
Review error reports and investigate cause for most common errors for each application.
Facilitate the scheduling, review, and deployment of application updates in the NOC.
Maintain NOC equipment and monitoring infrastructure to ensure all systems are operational and ready for troubleshooting.
Identify opportunities to streamline operations, optimize support efforts, and improve incident handling processes.

Methodical, self-starter, proactive attitude
Problem solving and troubleshooting skills
Well organized with strong attention to detail.
Excellent written and verbal communication skills
Ability to manage multiple tasks and prioritize accordingly
Ability to stay focused in a high-pressure, team environment


 1 year of working in a service desk environment ideally supporting a client or web application.
 Ability to write detailed and accurate descriptions of complex issues, reproduction steps, and resolutions.
 Familiarity with investigative tools such as Splunk, Fiddler, and Wireshark.
 Capable of constructing data queries and performing data analysis is essential.
 Experience working with complex enterprise systems, networks, and services.
 Experience with various programming, query, and scripting languages would be an asset.
 Must be available to work weekends and evenings on a regular basis.


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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**