Support Analyst Job in Vancouver, BC - Adecco

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Job Summary
Support Analyst
Location: Vancouver, BC Category: Information Technology
Status: Temporary/Contract Reference: ca_en_3_016563_8189
Posted: September 22,2016 Salary: N/A

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Roevin Technology is hiring for a Support Analyst for one of the global software companies located in Vancouver, BC. This is an excellent opportunity to join a team of talented, creative, fun-loving professionals. This role will support the Service Manager in monitoring the day to day operational health of the systems and regular production updates.

Support Analyst Responsibilities:

- Capture and entry of operational issues in the Issue Management System
- Communicate with partners on issue investigation status and incident resolution
- Use various tools to perform incident investigation and to determine root cause
- Communicate findings to Service Manager and update information in the Issue Management System
- Document commonly encountered issues and their resolutions as knowledgebase articles
- Review error reports and investigate cause for most common errors for each application
- Facilitate the scheduling, review, and deployment of application updates
- Maintain equipment and monitoring infrastructure to ensure all systems are operational and ready for troubleshooting.
- Develop dashboards and new alerts to improve monitoring capabilities
- Identify opportunities to streamline operations, optimize support efforts, and improve incident handling processes

Support Analyst Qualifications:

- 2-3 years of experience working in a service desk environment, supporting a web application or QA team (application or website testing)
- Demonstrated ability to write descriptions of complex issues, reproduction steps, and resolutions
- Ability to work required weekend and evening shifts
- Exposure to investigative tools, such as Splunk, Fiddler, and Wireshark is an asset
- Programming knowledge is an asset
- Strong Problem solving and troubleshooting skills
- Methodical, self-starter, proactive attitude

If you would like to be considered for this opportunity, please send your resume by clicking Apply Now!


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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**