Technical Support Analyst Job in toronto, ON - Adecco

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Job Summary
Technical Support Analyst
Location: toronto, ON Category: Information Technology
Status: Temporary/Contract Reference: ca_en_3_016563_8227
Posted: October 07,2016 Salary: N/A

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We are looking for a Desktop Support Specialist for one of our major client. In this role, you will provide level 2 and 3 remote and local IT and desktop support by troubleshooting, diagnosing, installing and configuring a variety of hardware and software.

• Responds promptly to escalations for technical support via phone and email
• Installs, configures and troubleshoots hardware including: laptops, workstations, printers, phones, videoconference units and mobile devices.
• WAN/LAN troubleshooting and TCP/IP connectivity issues across a variety of technologies (LAN/ Broadband/Wireless)
• Support Security Standards (anti-virus/anti-spam/firewall/patching)
• Manage multiple vendor relationships
• Work with Helpdesk, Provisioning, Infrastructure Operations, Systems Engineering, IT NOC, Security and other teams to identify and resolve escalations and outages

• 2+ years experience in desktop support
• Strong customer service skills
• Strong communication and interpersonal skills
• In depth knowledge of Polycom and Video Conferencing solutions
• Mac OS X Support
• Windows 7 OS Support

If you would like to be considered for this opportunity, please send your resume by clicking Apply Now!


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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**