Software Customer Technical Support and Troubleshooting Expert Job in Ottawa, ON - Adecco

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Job Summary
Software Customer Technical Support and Troubleshooting Expert
Location: Ottawa, ON Category: Information Technology
Status: Direct Hire Reference: ca_en_2_021956_12142
Posted: September 27,2016 Salary: N/A

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Our Client is currently looking for Customer Support Professionals to join their team on a permanent basis. The ideal candidates will be passionate go-getters, with a deep desire to ensure that customers always come first.

Customer Support Professionals will be responsible for providing post-sales technical support for clients using a hands-on approach, with a thorough understanding of the products, configurations and the best practices in programming voice applications in the Microsoft .NET environment. We offer a competitive package based on level of experience.

Technical Qualifications include the following:
- Working knowledge of SQL commands and MS SQL; database administration considered a strong asset
- Network administration and use of network troubleshooting tools
- Microsoft Windows Server administration; Linux considered an asset

Customer Support Skills & Experience:
- Computer Science, Math or Engineering degree, and/or relevant telecom, database or network experience

Customer Support Non-Technical Qualifications:
- Must have good written and verbal communication skills in English
- Self-starter with excellent problem-solving skills
- Good analytical and troubleshooting skills
- Ability to multi-task and work independently
- Ability to direct and assist in problem resolution
- Strong communication skills with a specific talent for dealing with senior management of end user customers in hospital, academic and utility settings
- At least 5 years of direct technical or customer support experience
- Be willing to share rotation for off hours support and be reachable by cell phone
- Ability to travel (valid passport and driver’s license)

Customer Support skills considered assets:
- Telephony (i.e. PBXs, Telco, CTI cards) and PC knowledge; Dialogic card knowledge
- In-depth knowledge of signaling protocols (i.e. VOIP, SIP, H.323, ISDN, T1 RB)
- Experience with low-level Telecom configuration and analysis, as well as troubleshooting
- Experience working in Windows, Visual Basic and Microsoft Visual Studio including .NET (C# and VB) environments
- Knowledge of Microsoft Speech Server and Speech SDK
- Knowledge of hardware installation and configuration
- Experience working in a VM environment (preferably VMWare)
- Previous IVR (Interactive Voice Response) system development experience
- Bilingual in French and English would be an asset

If you are interested in applying for the Customer Support job in Ottawa, please click on APPLY NOW.

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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**