Medical Referral Clerk Job in Nepean, ON - Adecco

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Job Summary
Medical Referral Clerk
Location: Nepean, ON Category: Medical & Life Sciences
Status: Temporary/Contract Reference: CA_EN_1_027616_11448461
Posted: January 20,2017 Salary: $12 Hourly

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Adecco is currently hiring a Referral Clerk for our client located at the West End of Ottawa, ON. Our client is a highly professional entity specialized within the medical stream.
The successful Referral Clerk should have a general understanding of medical terminologies and accurate fast typing skills. The successful candidate will be going into a an initial contract of 2 months with possibility of extension.

This position is ideally a Monday to Friday. However, the successful candidate must be flexible when it comes to scheduling. the hours are 8 hours per day, usually ranging between 8am-8pm. Nevertheless, the initial training period will be daytime to start, while training and working with the Contact Centre Manager

The Referral Clerk will be responsible for:

- The clerk will be responsible for confirming and booking with the appropriate specialist or program schedule for internal referrals
-the clerk would be responsible for monitoring any faxes that did not complete, and following up to find the correct contact information or redirecting appropriately for any external referrals
-The clerk would be responsible for redirecting appropriately any rejected referrals
-Display of professional manner with great customer service skill, in order to deal with external medical offices and hospitals
- Maintains strictest confidentiality.
-Answers all telephone calls with professionalism and courtesy in a timely manner.
-Covers other areas as needed; these include but are not limited to: front desk.
-Performs other duties as requested by office manager

The Referral Clerk must meet the following mandatory requirements:

-Comfortable using computers and software, as they will be navigating our EMR (training is provided)
-A general understanding of medical terminology is definitely an asset;
-Must have a pleasant, positive and professional demeanor with good customer service skills
- Must comfortable working in fast¿paced environment
- Must have excellent attention to detail, while maintaining a productive output.
- Ability to make good decision with strong problem solving skills
-General knowledge of the geography of the GTA (Greater Toronto Area) is an asst; ad successful candidate would be booking for Ottawa and Toronto
-A general understanding of patient privacy laws is an asset but not required ¿training in place

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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**