Network Support Advisor in Ottawa Job in Ottawa, ON - Adecco
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Job Summary
Network Support Advisor in Ottawa
Location: Ottawa, ON Category: Information Technology
Status: Direct Hire Reference: CA_EN_1_021956_11442984
Posted: June 27,2017 Salary: $19.71 - $22.67 Hourly

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Our large global networking client located in Ottawa-west (Kanata) is searching for several Network Support Advisors to join its growing team in July 2017. Network Support Advisors will provide successful and creative solutions to Fortune 500 customers via telephone, email, and online chat. The ideal candidate is a graduate from a related Computer Systems Technician post-secondary program OR has several years of experience in networking support.

Our client is offering a permanent entry-level role with many opportunities for development within the company. There is a base pay rate of $19.71 per hour plus shift premiums; 10% for evenings and 15% for overnights. The office is a 24/7 environment and offers fixed shifts. Our client offers in-house training for certifications, free lunches for every shift, and overall a great place to work!


Network Support Advisor Responsibilities:

- Provide successful and creative solutions to end-user networking problems
- Quickly and efficiently research, resolve and respond to questions received via telephone calls, email, and web-based interface
- Deliver a high level of professionalism and quality of service to all users
- Maintain a detail record of problems and solutions using ticketing system
- Other related duties as required


Network Support Advisor Requirements:

- Recent graduation from a related post-secondary program OR three (3) years of experience providing networking technical support to enterprise customers
- Experience dealing with firewalls, IDS/IPS, TCP/IP and routers
- Fluent English verbal and written communication skills; bilingualism in English and Japanese, Chinese, German or Spanish considered a definite asset
- Flexibility to work a variety of shifts within a 24/7 environment (shifts will be fixed, not rotational)
- Experience with Unix/Linux and hardware troubleshooting is a definite asset


To be considered for this new and exciting opportunity, apply today!


B1956

B1956



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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**