Service Technician Job in Ottawa Job in Ottawa, ON - Adecco

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Job Summary
Service Technician Job in Ottawa
Location: Ottawa, ON Category: Light Industry
Status: Direct Hire Reference: CA_EN_1_021956_11364224
Posted: October 20,2016 Salary: N/A

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Adecco’s client, located in Ottawa west, is seeking an experienced Service Technician (residential & commercial doors) to join its team. The selected candidate will have several years of experience in a similar role, a valid driver’s license with a clear drivers abstract, an ability to lift up to 80lbs, and excellent attention to detail and customer service abilities. This is a full-time, permanent opportunity offering between $15 to $17 per hour. Hours are Monday to Friday from 7:30AM to 4PM with a rotating on-call schedule.

Responsibilities of an Service Technician Include:

• Responding to work assignments and tasks as directed by the Service Manager.
• Reviewing Work Order information for accuracy and completeness before departing for job.
• Ensuring truck is fueled, serviced, and ready for operation prior to beginning of workday. Washing company vehicle as needed.
• Ensuring truck is restocked with appropriate service material daily.
• Notifying Service Manager of any required vehicle repairs when detected.
• Reading instruction manuals for all products installed in a service environment before attempting to install.
• Learning the basics of track alignment, track adjustment, horizontal leveling with slight raise, adequate back hangs, and operator arm setting.
• Assessing what the root cause of the problem is and coordinating the repair of that problem.
• Directing the activities of any Helper(s) assigned to the job for assistance.
• Answering any questions a Helper may have regarding the assigned task or service requirements.
• Acting as the primary interface to the customer representative for with respect to any questions, directives, or problem resolution.
• Checking clutch adjustment and safety equipment/apparatuses on all operators.
• Checking for proper door installation.
• Checking all set screws on coupler and sprockets, rollers, cables and balance, horizontal and vertical track settings.
• Checking balance on doors with operator disconnected.
• Oiling and lubricating all rollers and springs with proper motor oil.
• Placing appropriate warning and safety stickers on doors and operators as well as stickers on each new install or new service call.
• Cleaning up all trash from job site, removing all hand prints from door, applying maintenance sticker to door, if required.
• Leaving warranties and instruction manuals with customer.
• Responding to customer requests in a pleasant manner.
• Immediately notifying Service Manager of any injuries sustained while on the job.
• Consulting with Service Manager to determine if any injury requires mandatory drug testing and reporting to test facility if required.
• Accurately recording all Work Order site information, including brand, model, door size, door location and number, operator size and brand, door location/number.
• Accurately recording date and time spent on the job, type and extent of service performed, and all material used with item# and price.
• Noting what actions need to be taken if the job cannot be finished or is not completed.
• Recording timecard accurately including emergency service, any overtime or double-time, including anyone else worked with on a job, WIP number and job name of all jobs worked.
• Holding and maintaining a valid driver's license and clean driving record.
• Other related duties as assigned.

Frequently Used Tools and Resources:
• Telephone- land line and cellular
• Voice mail
• Ladder (Up to 24'-40')
• Hydraulic lift (Up to 40' in height)
• Motorized forklift
• Typical assortment of mechanical tools and devices
• Welding equipment
• Cutting torch
• Typical assortment of common power tools such as impact wrench, circular saw, and drill

Requirements Include:
• At minimum three (3) years of experience in a similar role as a Service Technician.
• Must possess a current valid Ontario driver's license and a clean driving record.
• Attention to detail skills to fill out work orders and timesheets, read basic shop drawings, and prepare a job time and material estimate.
• Good mechanical aptitude and demonstrated ability to understand and work with common power tools.
• Ability to understand and take direction from superiors, and direct the activities of a Helper.
• Excellent customer service skills with an ability to treat customers with decency and respect and to control personal emotions in confrontational situations.
• Ability to lift up to 80 pounds and carry for a distance of up to 90 feet.
• Ability to read and write legibly and accurately.
• Excellent English communication skills.
• Must have good eyesight or wear corrective lenses (glasses or contacts).
• Ability to walk and carry items on uneven ground.
• Ability to climb and work from a ladder height of 24' - 40'.
• Ability to operate and work from a hydraulic lift reaching heights of up to 40'.
• Ability to safely operate a motorized forklift to lift and maneuver extremely heavy objects.
• Ability to safely drive a pick-up truck/service van and pull a trailer during the day, at night, and in inclement weather conditions.
• Ability to work in extreme heat and cold.
• Ability to work in a dirty, dusty, oily environment.
• Excellent manual dexterity in both hands, which allows the use of a hand tool.
• Basic arithmetic skills to allow basic addition and subtraction.
• Professionalism as this is a customer-facing role.
• Ability to handle stress in a reasonable and effective manner, and maintain a positive outlook and attitude.

To be considered for this new and exciting PERMANENT opportunity as an Service Technician opportunity, click APPLY NOW!


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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**