Team Leader - Sherway Gardens Job in Etobicoke, ON - Adecco

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Job Summary
Team Leader - Sherway Gardens
Location: Etobicoke, ON Category: Sales & Customer Service
Status: Temporary/Contract Reference: CA_EN_1_026501_11577884
Posted: June 19,2017 Salary: $17 - $17 Hourly

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We are currently searching for a full-time ongoing Team Leader to staff our client Nespresso’s boutique retail location in Sherway Gardens Mall to act as an ambassador of the Nespresso brand. The Team Leader will be responsible for taking orders, understanding and satisfying customer needs, listening and informing, along with proposing solutions to customer inquiries. To succeed in this role, superior customer service skills are a must. This position involves retail hours, which include weekends and training will be provided. Compensation consists of an hourly pay rate of $17.00 per hour.

The Team Leader Duties Include:

• Provide guidance on following the Mystery Shopper scripts
• Software, coffee and machine training for new employees
• Return, tax exempt and cash handling management procedures
• Nespresso policies procedures (related to Nespresso products)
• Set training agenda for on-boarding new employees, along with develop a schedule for the staff to assist in the boutiques daily tasks and responsibilities
• Communicates a clear understanding of the Company’s values
• Assist Manager in setting work schedules
• Role play (Mystery Shopper scenarios)
• Provide employee recognition for team success
• Ensure boutique is in stock with all supplies along with submit and process stock transfers and report stock deficiencies to manager
• Process returns
• Understanding of Boutique Budget for Decoration and Tasting products
• Prepare and review daily and weekly reporting on machine and capsule sales
• Meet with the Manager on a weekly basis

The Team Leader Qualifications Include:
• Two years of training in customer relations & sales
• Two years of experience in team management
• College degree in business or a closely related field / High School Diploma or GED with equivalent experience
• Good knowledge of Microsoft Office, IT phone system and of statistics
• Good analytical skills and attention to detail
• Strong interest in the Nespresso product and in coffee in particular

If you are interested in this Team Leader job in Toronto, ON or other customer service opportunities then click “apply” below and apply online at


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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**