Bilingual Technical Support Agent Job in Ottawa, ON - Adecco

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Job Summary
Bilingual Technical Support Agent
Location: Ottawa, ON Category: Sales & Customer Service
Status: Temporary/Contract-to-Hire Reference: CA_EN_1_027616_11465309
Posted: February 09,2017 Salary: $17 Hourly

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Inbound Call Centre & Customer Service Representative needed! Are you bilingual? do you like interacting with people? This role is for you!

Adecco is currently recruiting bilingual Technical Support Agents for a 4-month contract with possibility of transfer into permanent.

The successful Technical Support Agents must have open availability from 2:00pm to 2:00am; and from 10:00pm to 8:00am (various shifts available). The pay rate is 17$/hour. The work location is bus accessible and there is a parking onsite.

The bilingual Technical Support Agent will be responsible for:

- Handle incoming and outgoing calls, providing the technical support to customers
- Create and schedule service requests with customers
- Dispatch service calls to service technicians.
- Remotely access customer panels to access and/or update internal programs.
- Handle request to update customer contact information

The bilingual Technical Support Agent must meet the following mandatory requirements:

- 1 year' experience in dealing with Customers in a customer service environment
- Tech savvy mindset with the ability to learn new systems and applications quickly
- Fluently Bilingual in English and French

If you are interesting in applying to our Bilingual Technical Support Agent , please submit your resume as soon as possible by clicking on the 'Apply Now' button below.


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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**