Route Manager Job in SCARBOROUGH, ON - Adecco
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Job Summary
Route Manager
Location: SCARBOROUGH, ON Category: Sales & Customer Service
Status: Direct Hire Reference: ca_en_2_026659_12491
Posted: January 17,2017 Salary: N/A

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Our client is looking for a Route Manager for the Scarborough, ON area.

JOB SUMMARY:

The Route Manager is accountable to the Service Manager for: day-to-day supervision of all Route Sales Representatives (RSRs); training, coaching and motivating existing RSRs; facilitating an effective training program for all new RSRs; management of Route Specialists; day-to-day check-ins; maintenance of Service Standards; and management communication with RSRs and other key personnel.

ESSENTIAL JOB FUNCTIONS:
BUSINESS MANAGEMENT FUNCTIONS:
-Assists the Service Manager in developing a short-term account retention / revenue growth strategy
-Provides day-to-day supervision of RSRs (e.g., check-ins, route rides, etc).
-Schedules and manages Route Specialists, to include route coverage, new account installs, measuring of major accounts, etc.
-Holds RSRs accountable for following Service Standards and other standard operating guidelines
-Supports the functions of all other service personnel (Service Coordinator, etc.)
-Partners with Account Managers and RSRs to achieve growth, retention, penetration and profitability of all existing accounts
-Follows all financial procedures as it relates to service, e.g., route audits, check-ins, account receivables (NCND), etc.
-Coordinates the completion of all actions items on all Performance Reviews and Customer Progress Reports, and
-Handles escalated customer service issues including pricing discrepancies and Contract Enforcement and Service Agreement Renewals
PERSONNEL MANAGEMENT FUNCTIONS:
- Implements the corporate and regional training processes for new and existing RSRs
- Conducts route rides with new and existing RSRs, on a weekly basis
-Evaluates RSR performance, skills and performance of Service Standards.
-Assists the Service Manager in the selection process of new RSRs
- provides feedback to the Service Manager on individual performance of RSRs, and
- Acts as liaison between Customer Service (Service Coordinators) and the RSRs to ensure that customers are getting immediate response to all inquiries


EDUCATION REQUIREMENTS:
-Bachelor's degree in business, sales, customer service or management preferred, or equivalent combination of education and experience.

WORK EXPERIENCE REQUIREMENTS:
-1 Year route-based sales experience (RSR preferred)
- 2-3 Years experience providing excellent customer service, with demonstrated success: retaining and growing accounts; identifying and resolving problems in ways that were satisfactory to the customer and the Company; leading and training peers or work group
-Previous supervisory or management experience preferred

SPECIALIZED KNOWLEDGE, LICENSES etc.:
-Valid commercial driving license, applicable Federal and Ministry of Transportation certification

If you are interested in this Route Manager job in Scarborough, ON please apply directly online.

B6659

B6659


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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**