Team Manager, Customer Service Job in Ottawa, ON Job in Ottawa, ON - Adecco
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Job Summary
Team Manager, Customer Service Job in Ottawa, ON
Location: Ottawa, ON Category: Business Operations and Management
Status: Temporary/Contract-to-Hire Reference: CA_EN_1_021956_11441714
Posted: January 05,2017 Salary: N/A

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Our client, located in Ottawa’s west end, is presently searching for a Team Manager to join its customer service team. The Team Manager is responsible for the overall completion of the team’s day-to-day activities related to assigned customer accounts. The selected candidate will have previous people-management experience and proven customer service experience. This is a contract leading to permanent opportunity offering full time hours, growth opportunities, and medical/dental benefits once permanent.


Responsibilities of a Team Manager include:

• Oversees the day-to-day operation of the customer service team;
• Maintains positive communication with clients and internal team members;
• Ensures workload of the team is balanced and communicates any needs for additional resources to senior management;
• Identifies opportunities for improvement to team/staff productivity and re-trains as necessary;
• Acts as a positive and motivational leader for the team who encourages employee involvement (lead by example);
• Maintains and nurtures a positive relationship with internal clients, external customers, partners and team managers;
• Supports HR functions including attendance management, objective setting, completion of performance reviews, coaching and performance improvement plans, and recruitment activities;
• Proactively works to address or identify any client issues, cost saving opportunities or initiatives that may benefit the company, its clients and partners;
• Ensures established processes related to order management, inventory management, ticket administration and reporting are completed accurately, on a timely basis and in line with contractual commitments;
• Other duties as required.


Requirements for this role include:

• At minimum two-to-five years of people-management experience in a customer service environment;
• Excellent oral and written English communication skills;
• Proven customer service experience;
• Strong critical thinking and problem solving abilities;
• Ability to write reports and analyze data;
• Positive and fair attitude with excellent listening skills;
• Exceptional interpersonal skills and ability to communicate professionally at all levels;
• Desire to be a part of a fast paced, solution oriented environment;
• Proficiency in Microsoft Office (Excel, Outlook, PowerPoint, Word).


To be considered for this new and exciting Team Manager opportunity, apply today!



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**Note: Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.**