You made the right choice! By joining Adecco you have joined the leading staffing firm in the world. By registering with Adecco you have opened the door to a world of possibilities and opportunities.

Some of the information in this guide varies in the province of Quebec. If you are an associate who lives in Quebec, ask your Adecco representative for a copy of the “Guide de Bienvenue”. Associates in all other provinces can find out more information about your possible assignment and employment details by clicking the links below.

Associate Pre-Employment Guidelines

Your Adecco representative

Possible assignments

Hourly wages

Pay information

Health and safety

Your personal information and electronic documents

Your Adecco representative

Making your Adecco experience a great one

When you applied and registered with Adecco, you met with a representative; he or she is your contact for all possible work assignments. If your representative is unavailable, please ask any of our Adecco staff for assistance. We all work as a team and any of our branch staff are aware of ongoing opportunities.

Keep in touch

Call us with updates on your availability for work. If you are planning on taking a vacation or if you are unavailable to work for a period of time, please let us know in advance. When you’re ready to be considered again for possible assignments, give us a call. We’ll be glad to hear from you!

From time to time, you may also receive automated messages from Adecco inquiring about your availability or to inform you of potential job opportunities. This automated tool is called ‘FasCast’ and enables us to call multiple people at one time. Be sure to listen carefully and contact your local branch whenever you receive a ‘FasCast’ message.

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Possible assignments

When you accept an assignment with Adecco, you will be provided with an Assignment Confirmation sheet which details the company name, address, hours, pay rate, report-to name, job specifics, etc.

We are committed to your success. Please call us with feedback regarding your assignment and/or any questions you may have.

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Hourly wages

Hourly wages are determined by the assignment requirements and applicant skill level.

For this reason, if you accept an assignment, your hourly wage may vary from one assignment to another. Your Adecco representative will discuss the pay rate of the assignment offered prior to your acceptance.

Prior to your start date, your Adecco representative will provide you with an Assignment Confirmation sheet that will confirm your pay rate as well as other pertinent information about the assignment (work location, hours, etc.).

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Pay information

Although you may work for a variety of clients, Adecco remains your employer. We process timesheets and pay cheques once you are placed on an assignment. Payday is the Friday after the week worked. Adecco’s method of payment is direct deposit.

Adecco benefits and deductions

When you accept an assignment with Adecco, you will be eligible for the following:

Vacation pay

In accordance with the Employment Standards regulations of your province, this payment is processed along with your weekly pay and represents a percentage of gross earnings. Alternatively, vacation pay can be accrued if:

  • Mandated in the Client contract
  • On a long-term assignment consisting of more than one year

*An agreement must be signed by the individual to have vacation accrued

Vacation time off

In addition to vacation pay, you are eligible to receive time off as per provincial Employment Standards legislation. If you work on multiple assignments throughout the year, breaks in-between assignments can or may be counted.

Group benefits plan

Associates who complete greater than 600 consecutive hours on assignment are eligible for participation in a group benefits plan. This comprehensive plan includes health, dental and life insurance coverage.

Breaks

Adecco adheres to current, applicable provincial legislation. Assigned breaks are unpaid and will be deducted from total hours worked each day.

Statutory holidays

Adecco’s statutory holiday pay policy duplicates the provincial Labour/Employment Standards requirements.

Bonding

A blanket Fidelity Bond covers all Adecco associates over the age of 18.

Statutory holidays by province

 BC 

 AB 

 SK 

 MB 

 ON 

 QC 

 NB 

 NS 

 NF 

 PE 

New Year's Day

x

x

x

x

x

x

x

x

x

x

Family Day

-

x

x

-

x

-

-

-

-

-

Good Friday

x

x

x

x

x

x

x

x

x

x

Victoria Day

x

x

x

x

x

x

-

-

-

-

St. Jean Baptiste Day

-

-

-

-

-

x

-

-

-

-

Canada Day

x

x

x

x

x

x

x

x

-

x

BC-BC Day/SK-Heritage Day/NB-NB Day*

x

-

x

-

-

-

x

-

-

-

Labour Day

x

x

x

x

x

x

x

x

x

x

Thanksgiving Day

x

x

x

x

x

x

-

-

-

-

Remembrance Day

x

x

x

-

-

-

x

-

-

x

Memorial Day

-

-

-

-

-

-

-

-

x

-

Christmas Day

x

x

x

x

x

x

x

x

x

x

Boxing Day

-

-

-

-

x

-

-

-

-

-

Tax deductions

Adecco submits taxes in accordance with federal and provincial tax laws. This includes Employment Insurance, federal/ provincial taxes and Canada/ Québec Pension premiums. Taxes will be deducted from your pay in accordance with provincial and federal regulations.

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Health and Safety

Safety is everyone’s responsibility.

Health and Safety is our number one concern when we send workers on an assignment. We make every effort to ensure the workplace will be safe. Please contact an Adecco staff member if you have any questions regarding Health and Safety.

Workers rights

  • Workers may refuse to carry out a task or operate equipment if it could endanger their health or safety, or that of other workers.
  • This is a right under provincial and federal Occupational Health and Safety legislation.
  • If you are placed on assignment with Adecco and believe you are being directed to do work that is outside of the job as explained to you by Adecco or could result in injury to yourself or others, you have the right to refuse and must contact Adecco immediately.

Right to participate

Workers have the right to be represented by Joint Health and Safety Committees. If you are placed on assignment with Adecco and are interested in becoming a member of either a branch or a client Committee, talk to an Adecco representative.

Right to know

  • Provincial and federal law states that all workers must be informed about workplace hazards and trained in workplace health and safety.
  • Workplace hazards include but are not limited to the following: toxic chemicals, poor lighting, working in extreme temperature climates, tools and machinery, etc.
  • If you need more information on workplace hazards, ask your Adecco representative.

Workplace Hazardous Materials Information System – “WHMIS”

  • WHMIS provides information on the identification and safe use of hazardous materials.
  • All workers must complete a generic WHMIS training program.
  • If you are placed on assignment with Adecco and have been asked to work with chemicals and have not had a specific WHMIS orientation about those chemicals, contact your Adecco office immediately.
  • Client site-specific WHMIS orientation will be provided as necessary.

Workers responsibilities

Working safely is extremely important. If placed on assignment by Adecco, you must:

  • Not perform any task or operate any equipment you have not been assigned or trained for (contact your supervisor and Adecco representative for further training and instruction).
  • Promptly report unsafe work conditions to your client supervisor and your Adecco representative.
  • Cooperate in any accident investigations when requested and always cooperate with the Joint Health and Safety Committee.
  • Always work in a safe manner and do not participate in any actions that could create unsafe conditions, such as jokes, horseplay, etc.
  • Abstain from using illegal substances or consuming alcohol while at work. Substance and/or alcohol use will be cause for immediate dismissal.
  • Report for work free from the effects of drugs and/or alcohol.
  • If you have a pre-existing injury, do not perform tasks that may cause re-injury.

Accident/ injury reporting

If you are placed on an assignment with Adecco, you must:

  • No matter how minor, immediately notify your supervisor if you are hurt, become ill at work or obtain medical attention for a work related accident.
  • Immediately seek first aid or medical attention from a qualified person.
  • Notify your Adecco representative of your injury immediately. Ask someone else to notify Adecco if you are unable to do so.
  • Remember, while on assignment your employer is Adecco Employment Services Limited when reporting an incident. Adecco’s WCB Coordinator will contact you to discuss your injury and assist you as required. If and when you are employed by Adecco, we support a return to work program which includes, when necessary, a gradual return to work. Every effort will be made to return you to work as safely and quickly as possible. It is your responsibility to participate in our return to work program.

Disciplinary action while on assignment

Violation of any safety policies will be subject to disciplinary action. Disciplinary actions include:

  • Verbal warning
  • Written warning
  • Termination

The disciplinary action may start at any point in the process and may include termination for just cause, dependent on the severity of the behaviour.

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Your personal information and electronic documents

Adecco respects the privacy of our associates and ensures your personal information is shared only within Adecco. There are certain circumstances, however, that require us to share personal information with third parties. This occurs only when it is necessary to perform the functions that enable us to adequately service you and will not be done without your prior knowledge or consent, unless it is for the purpose of a confidential investigation at which time Adecco may be required to release your personal information to legal authorities without your prior consent. Below is a list of the personal information Adecco may collect, and an outline of how Adecco uses such information.

Social insurance number

Submitted to CCRA for income for Income Tax, EI and CPP purposes.

Address and email information

Used to distribute company correspondence.

Home telephone number

Used to communicate any new assignments or information about your current assignment.

Emergency contact information

This information will be kept on file for contact purposes in case of a medical emergency. It may be necessary to provide medical or law enforcement officers with this information.

Direct deposit information

Used to ensure that your pay is deposited directly into your bank account.

Resume and reference information

Usually gathered for internal purposes only to determine a match between your skills and the requirements of assignments. This information may, in some cases, be provided to our clients. If you are not comfortable with this information being shared outside of Adecco please communicate this to your branch representative.

Documents proving eligibility to work in Canada

Used to confirm Canadian employment eligibility. These documents are copied and filed in your personnel file. The personnel files are kept locked and the only people with access to them are our internal staff.

Test results

The results of any testing conducted by Adecco will remain confidential. Clients are given only a summary of your skills as assessed by the tests and not the actual test results. In special circumstances, based on certain requirements specific to a client, your results may be disclosed. You will be informed that this information is being provided.

Performance review

Any performance reviews conducted by an Adecco branch staff member will be kept confidential and secure within your personnel file at Adecco. The results of your review can be shared and are determined in collaboration with the client.

Date of birth (day and month only)

Used to send birthday correspondence to you.

Pay rates

Your pay is kept confidential within our internal database. This information is accessible to both Adecco internal staff and the client.

Credit and criminal approval form

Used to confirm your consent to allow Adecco to investigate your credit and criminal background. The checks are conducted and communicated through a third party, whose name appears on the consent form. The consent form and results are locked away and only accessible by branch staff. Clients will not have access to the specific results or the consent form itself, except in extenuating circumstances of which you will be notified.

All mentioned information is kept in Adecco’s internal database which is protected by passwords and safeguards. Where necessary to ensure proper payment, individuals in our payroll department may need to access your information. Any information kept anywhere other than our internal database has been specifically noted above. This information is not distributed outside of Adecco except where specifically noted above. Any specific questions about your personal information and its use should be directed to your branch representative or the Privacy Officer. Please send any questions or concerns in writing to:

Privacy Officer

Adecco Canada - Head Office
20 Bay Street, Suite 800
Toronto, ON M5J 2N8

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