After Sales Support Specialist

  • Location
    Toronto, Ontario
  • Job type
    Temporary/Contract-to-hire
  • Category
    Call centre & customer service - Customer Service

Adecco is currently hiring for a full-time After Sales Support Specialist to work a 6-months contract, with possible extension, at a globally-known automobile manufacturer specializing in high-end, high-performance sports cars, SUVs and sedans. Get your foot in the door with our client, who values growth for its employees and has a friendly working environment. If you have a minimum of 3 years of experience in customer-facing Customer Relations role, this job is for you!

  • Pay rate: $30-$33/hour
  • Location: Toronto, ON | Hybrid
  • Shifts: Monday to Friday
  • Job type: Full-time | 6-months contract
  • Duties and Responsibilities:

  • Manage the ongoing process for handling escalated customer concerns and case complaints related to goodwill in close collaboration with relevant departments
  • Manage complaints including investigation, evaluation, resolution, documenting and tracking the case via various software platforms, and administration of the customer good will budget
  • Support the network of Customer Concierges based upon global standards toward their empowerment through formal training, situational coaching, information and knowledge sharing within the network
  • Develop and implement new customer service and internal processes, optimization projects including IT related and operational process improvements toward greater efficiencies and betterment of all working relationships
  • Provide support to internal teams and end user customers in vehicle related regulatory matters including product campaigns and goodwill compensation disbursements
  • Create support documentation regarding Charging Support Process: workflow, escalation chart, contact points
  • Perform administrative tasks to support Charging Support Project – monitor charging support email inbox, triaging complaints as necessary
  • Develop Service Level Agreements for vendors supporting Charging network
  • Act as intermediary between all departments
  • Requirements and Qualifications: 

  • Background in Accounting, Finance or Procurement is required
  • Minimum 3 to 5 years of experience in customer-facing Customer Relations role is needed
  • Automotive dealership experience and/or broad automotive industry knowledge is required
  • Should have computer and mobile device proficiency including all Microsoft Office applications
  • Able to manage oneself and others in stressful situations, conflict resolution skills, discretionary assertiveness
  • Capable of multitasking and managing cross-functional processes/projects from an entrepreneurial approach
  • Able to evaluate situations and make decisions independently
  • Project management experience (PMP) is a strong asset
  • General knowledge on vehicle electrification is preferred
  • Bilingual in French & English is an asset
  • German language competency is an asset
  • Must be legally eligible to work in Canada
  • Here’s why you should apply:  

  • Hires fast, pays weekly 
  • 4% vacation pay paid out on each weekly pay cheque 
  • Medical and dental benefits once qualified 
  • Pathway to permanent hire
  • Don’t miss out on this After Sales Support job opportunity in Toronto, ON. This is your chance to get your foot in the door with a globally-known, high-end automobile manufacturer. Apply now and you will hear back from an Adecco Recruiter soon. 

    To find out more about Adecco Perks and how it can benefit you as an associate visit our page here: https://www.adecco.ca/en-ca/working-with-a-staffing-agency/adecco-perks/  

    @@j

    CAO6659




    • Apply with Adecco

    Reference number CA_EN_1_026659_1981627

    Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

    Someone from Adecco/Roevin just contacted me, how do I tell if it’s legit or a scam? Here's how to protect yourself →

     

    e.g. myemail@domain.com
    e.g. 1234567890
    e.g. M5J 2N8 (all uppercase with space)

    Or

    Upload or attach document from

    Or

    Enter you work experience including both job title and job duties. Attaching your resume provides our consultants a better understanding of your work history and helps improve placement opportunities.
    Warehouse manager
    Write about the work you’ve done and any special skills you have.

    Terms of Use and Applicant Agreement

    Terms of use and Application agreement
    You must agree to the Terms of use and Application agreement to proceed.