Agency Specialist ( Compensation)

  • Category
    Office, clerical & administrative - Administration
  • Job type
    Temporary/Contract
  • Location
    Toronto, Ontario

Adecco is currently looking for an Agency Specialist in Toronto, ON. The Agency Specialists are responsible for managing and providing the highest quality of service to a defined block of US-based clients and intermediaries as well as being responsible for working to help identify and resolve all contracting and compensation service issues related to set up of Agents, Brokerage General Agents, General Agents, and Wirehouses, selling US Life Insurance products. An Agency Specialist also needs to work closely with internal partners from New Business, Compensation and Distributions.
 
This is a 12-month contract and has pay rate $22.00- $24.00/hour
 
Agency Specialists Responsibilities:
  • Manage 1-800 call center queue to answer customers' queries regarding licensing requirements
  • Obtain or provide information in situations requiring tact, diplomacy, or persuasion; deal with high tense or stressful situations
  • Deliver professional and trusted service to clients and intermediaries
  • Build solid relationships both internally and externally and foster customer satisfaction and loyalty
  • Meet service, quality, and productivity, standards to ensure a positive client service experience and help to maximize service levels
  • Resolve or negotiate "win-win" solutions to client challenges and service issues independently
  • Document and track client discussions or complaints and maintain client contact records
  • Identify trends and patterns of client issues, and escalate to management
  • Complete and participate in ongoing training and education to remain current of product, industry, service, and administrative changes
  • Provide accurate client administration by processing standard financial and accounting entries and transactions timely and accurately
Agency Specialists Qualifications:
  • Post-secondary school graduation or equivalent work experience
  • Current knowledge of the area’s business/ procedures is highly desirable
  • Solid negotiation and problem-solving skills
  • Understand and use appropriate methods of communication when dealing with clients (e.g. phone vs. e-mail)
  • Ability to build and maintain positive & solid relationships with internal and external customers
  • Excellent customer service skills, negotiation and communication skills
  • Excellent organizational skills and attention to detail
  • Computer efficiency with all the MS Office Suite of applications
  • Ability to multitask and prioritize under stressful and changing circumstances
  • Strong technical competence
 If you are interested in Agency Specialist job in Toronto, apply today.
B6602
 

  • Apply with Adecco

Reference number CA_EN_1_026602_12130409

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.

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