Automotive Finance Program Support Specialist

Our client, a Top 50 Best Employer in Canada, is seeking an Automotive Finance Program Support Specialist to work within their finance department. This 6 month + contract Program Support Specialist is a key element in supporting their North American Region Marketing Department in all aspects of dealer relations, dealer online sales and arbitration, and the dealer service loaner and other programs.

This role will utilize thorough knowledge of lease end policies concerning vehicle inspections, customer end of term processes, dealer sales and arbitration, and dealer service loaners. This role plays a critical component with identifying trends and opportunities to increase process efficiencies for Marketing, dealerships, as well as vendors.

  • Pay Rate: Determined by experience
  • Location: Ajax, Ontario
  • Shifts: Monday to Friday 11:00am - 8:00pm, Saturday 11:00am – 3:00pm
  • Job Type: 6-month Contract
  • Job Duties:

  • Arbitration and Exception Handling
  • Review, research, and resolve Region's online sales arbitration claims for purchasing dealers according to established Dispute Resolution Guidelines and Terms of Use.
  • Provide accurate reporting on arbitration activities to management.
  • Ensure third party vendor invoices are processed and paid for online sales arbitration Direct Channel Monitoring and Support
  • Responsible for all user acceptance testing on company platforms.
  • Troubleshoot website issues, report instability and suggest site enhancements
  • Identify trends and opportunities when vehicles move through online life cycle (seller removed, hold awaiting location, other reporting, mileage discrepancy, bankruptcy reporting)
  • Perform audits to ensure online Option C purchases are sold back to the original lessee by company dealers and identify potential charge backs.
  • Job Requirements:

  • Post-secondary education preferably in Business related studies (proof required)
  • Must be able to pass a criminal background check
  • 2-4 years customer and dealer contact experience
  • 2-4 years Remarketing Lease End related experience (Preferred) Consumer or automotive financing knowledge and sound understanding of dealership operations
  • Strong verbal and written communications skills
  • Strong interpersonal skills
  • Positive attitude and team player
  • Highly motivated and able to work independently with minimal direction
  • Consumer or automotive financing knowledge and sound understanding of dealership operations
  • Exceptional computer skills, Excel, Word, Power Point, Access, and Oracle
  • Able to work overtime and/or flexible hours
  • Why work for Adecco?

  • Great pay + 4% vacation pay
  • Medical and dental benefits once qualified
  • Strong health & safety program
  • Flexible shifts
  • Generous referral program
  • Free training programs
  • If you are interested in this Automotive Finance Program Support Specialist Position in Ajax, ON click on the apply button now!





    • Apply with Adecco

    Reference number CA_EN_1_021050_1759555

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