Banking Collections Agent BC

  • Category
    Accounting & Finance - Bank Operations
  • Job type
  • Location
    Nanaimo, British Columbia

Adecco is hiring for a Banking Collections Agent Job in Nanaimo, east coast of Vancouver Island, in British Columbia, for our client. To qualify for this opportunity, you must have a high school diploma or GED and able to work rotational shifts between 7 am to 9 pm. This is a 6-month contract with a pay rate at $16.50 per hour.

Under the direction of a Collections Team Leader, the Collection agent are responsible for managing a section of the delinquent portfolio in a manner that maintains positive customer relations with all past-due customers. The incumbent performs all duties according to the established Collections.

This is an exciting opportunity to join a dynamic & rapidly growing business focused on providing a robust array of automotive financing options to meet customers' needs as well as the needs of the dealer partners. In Canada our clients also finance recreational and leisure vehicles and serve the Prime and Non-Prime Auto market.


Banking Collections Agent Job Responsibilities:

  • Actively manage a queue of past-due accounts to ensure company delinquency and write-off targets remain at acceptable levels.
  • Initiate outbound calls to all delinquent customers based on timing tree.
  • Handle all inbound calls on delinquent accounts, regardless of who the account has been assigned to.
  • Ensure accuracy of customer information in KeySys by maintaining computerized notes and updating residence, employment and banking information.
  • Assist team members in contacting past-due accounts to achieve team and individual targets on a monthly basis.
  • Perform basic skip tracing functions when required.
  • Contribute to the promotion and maintenance of positive customer relations by offering strategies to delinquent customers for the benefit of TDAF and the customer.
  • Recommend solutions on delinquent accounts such as Deferral payments, Re-writes and Repossessions.
  • Escalates accounts and issues according to Collections policies & procedures.
  • Display professional telephone etiquette when communicating with customers.

Banking Collections Agent Job Qualifications:

  • High school diploma or GED required
  • Ability to deliver detailed, high quality documentation
  • Candidate must have a flexible to work non-fixed shifts within the hours of Monday to Friday 7:00 am to 9:00 pm./ Saturday 9:00 am to 5:00 pm. /Sunday 1:00 pm to 5:00 pm PST
  • Computer savvy with professional level knowledge of MS Office Suite programs and any other related collections software would be considered an asset
  • Excellent written and verbal communication skills
  • Ability to accurately document and record customer/client information
  • Minimum 1-2 years collections experience (in-house or third party) in call center environment an asset but not mandatory.


Why work for Adecco?

  • Great Pay +4% vacation pay
  • Paid weekly-accurate and on time
  • Medical and dental benefits once qualified
  • Strong health and safety programs
  • Flexible shifts
  • Free training programs

If you are interested in this Banking Collections Agent Job in Nanaimo, BC apply by clicking the “Apply Now” button below.


  • Apply with Adecco

Reference number CA_EN_1_026602_11965160

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.