Banking Collections Agent

  • Category
    Office, clerical & administrative - Collections
  • Job type
  • Location
    Toronto, Ontario

Adecco is currently hiring Banking Collections Agent in North York, Toronto.  As a Banking Collections Agent, under the direction of a Collections Team Leader, the Collectors are responsible for managing a section of the delinquent portfolio in a manner that maintains positive customer relations with all past-due customers. The incumbent performs all duties according to the established Collections Policies & Procedures. To qualify for this role, you must have great communication skills, strong attention to details and basic Microsoft Office skills.


This is an exciting opportunity to join a dynamic & rapidly growing business focused on providing a robust array of automotive financing options to meet our customers' needs as well as the needs of our dealer partners. In Canada our client also finances recreational and leisure vehicles and serve the Prime and Non-Prime Auto market. Our client is a large, reliable and reputable organization within the financial services industry. This is a 3-month contract position with a pay rate of $17.34 per hour with possible extension and conversion.


Banking Collections Agent Responsibilities:

· Actively manage a queue of past-due accounts to ensure company delinquency and write-off targets remain at acceptable levels.

· Initiate outbound calls to all delinquent customers based on timing tree.

· Handle all inbound calls on delinquent accounts, regardless of who the account has been assigned to.

· Ensure accuracy of customer information in KeySys by maintaining computerized notes and updating residence, employment and banking information.

· Assist team members in contacting past-due accounts to achieve team and individual targets on a monthly basis.

· Perform basic skip tracing functions when required.

· Contribute to the promotion and maintenance of positive customer relations by offering strategies to delinquent customers for the benefit of TDAF and the customer.

· Recommend solutions on delinquent accounts such as Deferral payments, Re-writes and Repossessions.

· Escalates accounts and issues according to Collections policies & procedures.
Display professional telephone etiquette when communicating with customers.



Banking Collections Agent Qualifications:

· Minimum 1-2 years collections experience (in-house or third party) in call center environment an asset but not mandatory.

· Able to multi-tasking and negotiate.

· Able to work flexible shift from Monday to Friday 7:00 am to 9:00 pm, some Saturday 9:00 am to 5:00 pm.

· Excellent interpersonal and communication skills both verbal and written.

· Highly organized with an attention to detail.

· Strong customer service focus.

· Excellent Typing/Data entry (speed and & accuracy).



Why work for Adecco?

Great Pay +4% vacation pay

Paid weekly-accurate and on time

Medical and dental benefits once qualified

Strong health and safety programs

Flexible shifts

Free training programs


If you are interested in this Banking Collections Agent position located in North York, please apply to this posting today! Also, please visit our Adecco website to check out other opportunities available at 



  • Apply with Adecco

Reference number CA_EN_1_026602_12071418

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.