Banking Wealth Operations Officer

  • Category
    Office, clerical & administrative - Operations
  • Job type
  • Location
    Toronto, Ontario

Adecco is hiring for a Banking Wealth Operations Officer Job in Mississauga, ON. To qualify for this opportunity, you must have a high school diploma or GED, be able to work 8 am to 8 pm M to F and Saturday 9 am to 5 pm and have 1-2+ years of auditing experience. This is a six-month contact and the pay rate for the role is $19.85 per hour.


Banking Wealth Operations Officer Job Responsibilities:

  • Provide sounds assistance and expertise by consistently utilizing established customer service framework
  • Positively contribute to the overall customer experience and loyalty index in each interaction
  • Ensure necessary due diligence is taken to respond to inquiries promptly and accurately; proactively providing options and solutions
  • Build trust by demonstrating reliability, accuracy and accountability
  • Identify opportunities to improve service delivery and support process improvements
  • Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
  • Ensure all required processing and inquiries are fulfilled meeting Service Level Goals
  • Provide subject matter expertise for internal and external partners within defined area
  • Demonstrate flexibility by adapting to change within business area and unit
  • Adopt new process and technology improvements
  • Actively participate in daily touch points and work distribution
  • Be knowledgeable and comply with Bank Codes of Conduct
  • Identify, suggest and actively participate is process improvements
  • Understand and apply bank/service center operating policies and procedures
  • Complete assigned tasks accurately & within established standards
  • Contribute to the achievement of satisfactory audits by understanding & following audit process guidelines
  • Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
  • Participate in performance management activities
  • Keep others up to date on relevant and useful information related to day to day activities
  • Support reward and recognition programs throughout the year by recognizing peers and submitting award nominations
  • Support a diverse and inclusive workplace
  • Actively participate in performance management process including coaching, career development and utilizing P3, and pulse action planning
  • Meet changing business needs with flexibility
  • Encouraged to support your community by participating in team sponsored events and activities throughout the year when possible
  • Actively participate in any cross-skilling/ training opportunities


Banking Wealth Operations Officer Job Qualifications:

  • High school diploma or GED is required
  • Able to work 8 am to 8 pm M to F and Saturday 9 am to 5 pm
  • 1-2+ years of auditing experience reviewing documentation commitment to client service excellence
  • 2-4+ years of experience as a Customer Service/Operations Officer working with clients over the phone
  • Banking experience
  • Excellent written and verbal communication skills


Why work for Adecco?

  • Great Pay +4% vacation pay
  • Paid weekly-accurate and on time
  • Medical and dental benefits once qualified
  • Strong health and safety programs
  • Flexible shifts
  • Free training programs

If you are interested in this Banking Wealth Operations Officer Job in Mississauga, ON, apply by clicking the “Apply Now” button below.


  • Apply with Adecco

Reference number CA_EN_1_026602_11990465

Accommodation will be provided in all parts of the hiring process as required under Adecco’s Employment Accommodation policy. Applicants will need to make their needs known in advance to their Adecco representative.